to complain about a very minor flaw on a new chair

[whoneedssleepanyway]

I ordered a new chair from Laura Ashley 2 months ago, it was one of their made to order upholstered chairs and even in the sale was very pricey but I loved it and bought it out of my bonus.

It was delivered today and on both front wooden feet (dark wood) is a very small chip where the dark lacquer on the top is chipped off so you can see a much lighter colour. When I say v small it is probably half a cm square area so we are talking v small.

I rang customer services to report this and they said they will send a technician out. I now feel a bit ridiculous but given the price of the chair do feel it should have been in absolute pristine condition on delivery. DH says I am being stupid and it is fine and the feet will get chipped but I just feel it should at least be perfect on day 1.

AIBU?

YANBU

YANBU

YABU to tell me you have been shopping in Laura Ashley for furniture when it the stuff my dreams are made of

nope YANBU

YANBU you paid for it and are disappointed

Yanbu. I've heard the LA costumer service is very good.

I love that they are sending out a technician. I hope they come wearing a lab coat and safety goggles.

YANBU at all, you paid a lot for it and you're right that it should be in pristine condition on day one.

YANBU because I would do the same! My DH would be in the same camp as yours making them both grossly U.

YANBU - if you've forked out loads for a luxury item, you want it to be perfect.

YANBU, - if you'd wanted a chipped chair, you'd have bought a second hand one. If you don't get it sorted, it will annoy you every time you look at it.

YANBU - I don't think I'd be prepared to have a technician come out - is it really repairable? I'd've thought just getting it collected would be appropriate.

YANBU

I too like new things to be exactly that and would do the same.

YANBU at those prices!

But I am wondering about this technician - I bet it's an old geezer in a brown overalls coat carrying a pot of paint and a small brush! Thus

I had similar with a new sofa from DFS, they sent a technician out - he coloured it in with a furniture stick!

yanbu- you paid fora nice new chair. It's up to you and the kids to add your own dings etc.