Went to order online, the site didn't like my discount code so had to ring 
.
I have two gift cards, with 25 quid on between them. Transaction totals in excess of 40 quid. First she says you can't use both, you can only use one. System doesn't allow otherwise. She says please pay the remainder with a debit card, as your one gift card doesn't cover it. So I fish my card out. Then she says actually I have just realised you can't do that either, and if you can't pay the total amount using one gift card you have to go to the store.
Ask for a manager, she says no one around, complain by email. I say "no thank you, I'll wait". Within two minutes uncaring arrogant manager comes on and basically refutes my argument (below) saying that gift cards are a convenience thing, in other words Debenhams are doing us a favour.
My point is (and this doesn't apply to me btw) that those who are disabled or otherwise housebound and unable to get to the store are effectively penalised as a result of this policy, and it is entirely out of keeping with recent Equality legislation.
Picture the scenario FFS - disabled person, no one to rely upon, receives gift cards from distant relatives by post. Wants to place an order and effectively can't order what they want because "the system doesn't allow it". No way of getting to the store.
Do other large retail organisations operate like this? I thought this was the 21st century 