Our landlord and landlady are very nice people who've been friendly beyond the call of duty - chatting to us, telling us their plans for renovation work they want to do, etc. etc. We've never asked for work to be done, but they've planned lots of things which should in theory make it much nicer and we are glad (just explaning how good their intentions are).
One thing is they've had the plumber come and take out the old boiler and put in a new one. When he connected it to the shower we found it ran warm for a few seconds, then lukewarm/cold. We got in touch with landlord, and he said we could get the plumber back, and the plumber says he needs to find a special different fitting and put that in. We've been three weeks so far with no hot shower (there's no bath), and it will be at least another ten days before any chance of getting it fixed.
We're not complaining to them, but obviously it is not ideal. Meantime, we are still meant to be paying the lettings agency their fee for renewing the contract. Now, IMO, tenants pay letting agencies expecting they'll sort out jobs without fuss. The landlord however asked us not to go to the letting agency because the lettings agency charges them (the landlords) lots of money for repairs and they can do it cheaper themselves. It feels to us as if we're getting the downsides of both types of arrangement - we're paying the letting agency fees, and we're also putting up with the more casual and slow attitude to sorting out problems from the landlord.
Would it be unreasonable to raise this with the landlord? Or is it cheeky since we know they would want the lettings agents if they had other tenants after us (or, obviously, if turned into bad tenants and they needed the agents to sort it out - we won't, of course!)?