Update on my previous thread - basically Carphone Warehouse sold me a faulty smartphone that they refused to replace. Sales assistant, shop manager and customer service phoneline all ignored the Sale of Goods Act, refused to replace, and insisted all they would do was repair the faulty phone (oh, but had it broken in the first 28 days, rather than six weeks after buying, they'd have replaced. This is NOT what the Sale of Goods Act says).
Anyway, just got a call to say phone was ready to collect. Go to pick it up. Only I can't check whether it is working because apparently they don't have the memory card. They claim, they gave it to me. I have no idea whether this was true - I was too het up at the time, having to argue the toss about 'company policy' v. 'your legal obligations under the Sale of Goods Act' and in a ruddy hurry becuase it had already taken my whole lunch hour AND a second visit after work to sort this out. If the memory card is, it will be in the box they gave me which had the cover of my phone, my charger and the charger for the inferior 'basic' mobile they gave me while mine was being fixed. Which is at home, so I can't check right now while I'm at work.
Upshot is, I would advise anyone against buying from the Carphone Warehouse - they sell faulty phones, ignore their legal obligations under the Sale of Goods Act, and have potentially lost my contacts. I certainly haven't had access to them while using the 'basic' phone - they were previously on my SIM which I innocently gave to them to do the 'Walk out walking' service. Apparently not on my SIM any more.
Wish I'd stuck to my basic PAYG mobile - which worked, which had my contacts on the SIM, not the phone, and which was much cheaper than the contract (especially as another thing they didn't tell me was the contract doesn't include voicemail. You get charged every time you check your voicemail - ended up having to add £2.50 a month for the pleasure of doing something that should, obviously, be included in the package).