As the person who tells stories (and sings songs, makes brews, chats to old people, helps people with filling in forms, takes council tax payments, hands out free condoms, collects parking ticket money, gives Bookstart Bags to babies, helps teenagers with their homework, moves the junkies out of the toilets, supports VIP, HIP and ESOL users AND runs Reading Groups)....deep breath, anyway, as that person, half of this thread makes me bubble with joy that so many people value the library service and half makes me confused that people wouldn't be willing to support an additional services with a small voluntary donation. The Public Libraries and Museum's Act 1964 makes public library services a statutory duty for local authorities. Councils must: Provide a comprehensive and efficient library service for all persons in the area that want to make use of it, Promote the service and Lend books and other printed material free of charge for those who live, work or study in the area that's all. Everything else we do is additional (and important)
It's true OP, you do already pay for ALL Local Authority Services in your Council Tax, but that doesn't form the entirity of the Council's budget, and in my Authority the money received from central Govt has been cut massively and therefore the Library Service, along with all other depts, has a greatly reduced budget. For us this means that posts which have been empty for over a year due to retirement or people moving on have not been filled, and some of my good friends and colleagues are being made redundant. We are trying to maintain a service with fewer staff and fewer resources - this includes books, but also could include hours open, money for refreshments, toys, photocopying colouring sheets...
I also think it's important to remember that not everyone can deliver a good, entertaining, quality storytime. I think it's a real skill to be able to read engagingly - it's a performance, a talent. I'm fantastic at it, and I make it look easy but I've been well trained and have a lot of experience. Maybe the two Library Assistants you observed doing 'nothing' for an hour haven't had that training, don't have that experience.
Anyway, let's hope the library is still here when your kids are grown up so that they can take their kids to storytime. I'm genuinely worried it won't be.