Additionally marisa, I don't think that anyone here has claimed that no HE parent is incompetent.
Many HE families/former HE families WILL tell you though that often LA's are incompetent, that they can put unlawful pressure on parents to prevent them from HE-ing and that the public can be very judgemental and are very often extremely ill-informed about HE.
"You HE?"....
"Is that legal?"
"Why was she thrown out of school?" (She wasn't).
"You have to get the school's/LA's permission for that!" (Oh no you don't!).
"You HAVE to teach the NC" (Er... no!).
"I'm not taking the grandchildren out during a school day, I'll get stopped by the police, it's against the law." - from my mother.
"You should be at school!" fecking constantly, seemingly by every other shopkeeper in town.
And a letter from my LA reading like this - I paraphrase but it's factually accurate, "You must meet with our Ed Welfare officer, along with your child, at a time and date to suit us, bringing with you samples of her work." (Nowhere in law does it say that I must do ANY of those things).
"We have received information that you intend to HE. It will be put before our panel for them to consider your application to HE on X day" (No LA has the right to "consider" my RIGHT to HE and I do not have to, nor did I, make any such "application").
See? If the LA's can't get it right, you can imagine what the rest of the population's like! Maybe the parents in the OPs case are as pissed off with it all as I was.