To expect the sales assistant to remove the security tag?

[readywithwellies]

Bought a fab bargain from a well known department store. Dress reduced from £150 to £39. Got home and tag on it. One with ink in it. Grrrr! Advice on their web is take it back to the store. Why should I have to pay to do this when it is their fault? It will cost me over £5 to do this and take up at least an hour to do it.

Well I'm just looking at DD's baptism photos again. Yes, there she is, being held over the font, all family there, lovely occasion and a bloody great tag hanging off her dress. How stupid am I for not being psychic and realising that the shop would have two tags on it after having gone back for the first one.

Mistakes happen but it is really annoying having to go back.
DH did manage to get one of those tags off, but it took him ages and he has a work shop full of tools and is very good technical problems.

Expensivepants

I understand that shops do make mistakes, but why should the cunstomer pick up the cost for returning an item?

Your mistake, you pay for it, their mistake, they pay...fair that way.

customer

I thought this thread was going to be about the buzzers that go off when you leave a store - I hate it when that happens especially when I'm not theiving

OP, I'd be pissed off about it. Glad you're getting it sorted though.

This once happened to me with a apir of woolly tights. I had bought them to wear on holiday, didn't notice the tag until I was away (abroad) so obviously I couldnt wear them. When I got back I took them in to have the tag removed and, as I no longer had the receipt, they wouldn't do it! There was some lengthy discussion following which the sales assistant eventually got their records checked for the sale as I knew exactly when I had bought them. Then they removed the tag. Had I not know exactly when I bought them they wouldn't have done so at all I'm sure.

This happened to us on a Friday when we'd been to Debenhams and bought loads of clothes for myself, dh and ds as we were going away for the weekend. Got home at about 4.30 and discovered tags had been left on.

Phoned the store - they recognised our name cos we shopped there so often and the manager came out to our house to remove all the tags!

No, why on earth would I? I found the one on the outside, marched it back, they took it off. It would never have occurred to me that there were two tags, all the clothes I've bought over the years, I've never heard of two tags being on one item.

The other was hidden in the underskirts but because of the way we were holding DD (she was 6months old), it ruffled up and it was there for all to see.

Zukie the damn shop put it on, they should train their staff not leave the customers to 'check'. What exactly am I paying for when I buy something? The item minus the bloody tag otherwise I would just swipe it!

I have done this by accident as an SA. The person was given the bus fare by the manager as a good will gesture. I suggest you keep your bus ticket and speak to the manager to see if they might offer to either pay the travel or possibly even remove five pounds from the price of the dress as a goodwill voucher

If it's the department store I think it is (begins with D), you can complain to a sales manager and they will offer you your petrol costs/parking costs and usually a token amount on a gift card.

It usually happens when people don't pay for clothes at the tills on the fashion departments and wander off to home/toys, where things aren't usually tagged and it isn't second nature to the staff there to check for tags.

Human error.

The tags are easier to miss than you think!

And whilst it is inconvenient when it happens, surely you can hear the security alarm when you leave the store??

I used to work at a high st retailer (7th letter of alphabet then 13th letter) and the amount of times id see the alarm go off, customer stops for a second, then ignores it an leaves, just as a member of floor staff approach them to check for tags that have been left on....

not a stupid ignore the alarm customer

No alarms went off when it happened to me either (Boots).

readywithwellies I dont recall implying you are stupid??

Im speaking from experience where i worked. I appreciate it is different elsewhere.

YANBU - very annoying.

I didn't notice the ink security tag on a dress I had bought for a wedding untill the morning of the big day. We were 6 hours away from where I had bought it and therefore had no idea where the nearest shop might be. My DP, quite skillfully, removed it with minimum damage (small hole). I then took it back to the store after I had worn it and got a full refund

Once when it happened to me the alarm for the actual store from where I bought the item was not activated but after I set off two or three alarms in other stores I realised there must be an issue.

Other times I hadn't made any purchases but have still set the alarm off. I think waiting for a few minutes for someone is reasonable, but not longer. I can't count the number of times I've waited like Piffy on a rock bun with no shop staff to be seen.

"they should train their staff not leave the customers to 'check'"

Have you heard of this thing called a mistake?

Empjusa, you should know that the only mistake a sales assistant is allowed to make is to give too much change!