I live in London and was returning from my antenatal appointment at the hospital by bus. I boarded the bus and handed over a £10 note (£2.20 fare). The bus driver refused to take the money as he said I should have an Oyster card and he was under no obligation to carry change. I replied that I don't use public transport frequently enough to justify the cost of an Oyster card and that no where on the bus was there a notice saying that change would not be given for £10 notes...
So I delved into the pits of my handbag for loose 2p's and literally hand to count them out into his tray. I counted clearly, putting the coins in piles so that the driver could keep a check. By this point the other passengers were understandably getting annoyed.
The driver then told me that he would have to re-check the loose change and that, "he had all the time in the world". He counted and said I had short changed him...BUT REFUSED TO TELL ME BY HOW MUCH and demanded (rudely) that I recheck it again!!!
At this point the passengers are even more irate, as was I, but I recounted the money and sure enough it was correct.
AIBU to complain about his unhelpful, difficult and arrogant approach?