I'm on holiday, on my own with dd. In uk but far from home. My nationwide card appears to have been stopped, won't go into an ATM machine and I've tried several but I can use it in shops.
So I ring up nationwide to ask what is happening. I'm hoping it's not been cloned. If it has I understand why it's been stopped but for peace of mind would like to know hoe much has been taken, etc. If it's been stopped due to unusual activity I was hoping to say, hey I'm on holiday, unstop it.
So I go throu answering questions. I can answer most of them, dob, mothers maiden name, postcode, yes I have another service with you, email address. However I have no idea what year I opened my nationwide account nor do I know what my overdraft is. They can see in the however many years I have had the account I've never gone overdrawn so if I don't use it why would I know the limit. How many people know the year they opened the bank account.
So they refuse to discuss it with me. I ask to speak to a supervisor and one comes on the line. I tell them I've answered most of the questions and can also give more info that they haven't asked for such as I transferred a certain sum of money which I can disclose from a certain bank account, I can tell them the number of the other account and also the bank. I can tell them the acc no of the acc that pays my nationwide mortgage. I can tell them that every month a specific amount is transferred from a different account into my nationwide account and I can name the sum and the account.
No, not good enough. I need to know my overdraft limit and the year of account. The supervisor says there is nothing she can do, I have now failed security and she can't change that. Apparently I can not offer info but I have to answer questions. I asked her what I'm supposed to do as I'm on the second day of a holiday with no cash. She says it's for my own benefit. The nearest branch is a two hour drive away.
Luckily I do have a barclays debit card with me, not that I told nationwide that. At the time I realised my nationwide card was fucked I didn't have my barclays card with me and barclays in branch were lovely. Let me take money out without a card as I managed to answer their sensible security questions. Just so glad I have two current accounts. Oddly the reason I opened my nationwide one was incase I lost my barclays debit card or had it stopped on holiday. I get paranoid incase I lose one on holiday and keep them separate. Have got my barclays one to hand now thankfully