To think that when booking something over the phone the person doing it should have a more than reasonable grasp of English language?

[katkitya]

I know some will call the racist card but I'm prepared for that. At this moment in time I think I will flatten anyone that looks at me the wrong way!!! Trainline website down so ring the booking line. I had to talk to the computer tell them when and where I was going what time etc. I had it all infront of me so there was no messing. Shouldn't that have been it? Oh no, I then get the booking agent who asks the same questions again and then instead of Newquay insists I'm going to New St station Birmingham! And so it goes on. Four times i spelt Newquay. Then when we got there and I told her the train times she repeated them back to me fine but, then she summarized them and if it wasn't one journey she'd booked wrong it was the other. I can't even get into the part where I had to repeat my post code seven times. I could feel my blood pressure going through the roof. I would open the Shiraz but I'm at keep fit in an hour. Does this happen to anyone else? It's my first time as I usually book everything by the computer.

I can barely understand what you are saying, charlene.

If you talk like you type its no wonder they couldn't understand you.
yours,
A Foreign Twat.

I hope that's not me you are referring to

Foreign twats?

I have no problem with the "foreign twats" - it is the home grown variety of twat that gives the worst customer service on the planet.

The reason I stick with BT is the lovely lovely lovely call centre people in India who work relentlessly to ensure technocretins like me stay online.

I agree with Esta, the BT people in India are brilliant; but the train people are really utterly hopeless and I have just decided to call in to my local station to book a couple of complicated train journeys as I cannot bear the agony of explaining it all a dozen times on the phone. Maddening as if you want a train ticket by phone there is no option.

Op, can you go to the station? They will help you sort it out. Don't leave it until the day of travel or you won't get anything fixed.

AFAIK Trainline also have an office in Edinburgh I used to be able to get through to as a rail employee.

charleneanne what a twat you are!

I agree with the OP. I don't care where in the world you are sitting, I am happy to deal with you if you can speak and understand English.

I have no problem with accents. It's the basic grasp of English I require

I doubt the station would help ad trainline seem to be the agents. I've just got off the phone. I must be grey by now. Asked for my booking ref. I gave it to him. That can't be right madam, ours has ten numbers. I go through all my emails and keeping seeing the same ref. Ask if he can take my card details he says no. We go back and forth. Ten minutes (10p a minute as well) he takes my email address and tells me he has found my booking reference and he askse to write it down. I do and it's the frigging 8 digit one I gave him in the first place!!! I actually can't even face telling you the rest of the conversation. I have to go for a brisk walk before I hit the bottle,

shut up curryspice only twat on here is you

What a charming thread. Whilst I am not loving the use of the word t**t, I find charleneanne xeonphobic rantings to be the most offensive part by far.

Charlene dear, I am afraid if you speak anything like the way you type , the poor person on the other end of the phone would have had great difficulty in understanding you, regardless of whether or not they were "foreign".

Just ignore them. I've been told I can cancel my ticket and rebook with the return being first class but, and it's a big but, I will have to pay the difference as the price has now gone up!!!