To add this comment to school survey?

[create]

I have been asked to complete a mulitple choice survey on the pastoral care given by my DCs junior school. I have given them a glowing report and top marks on the vast majority of questions. However, I am inclined to add the following under Other Comments:

"I find the attitude of the teaching staff and management to be excellent. However, you should be aware that the school office sometimes lets the school down. I have heard them speak to both parents and children with complete disrespect and the difference in the level of helpfulness, compared to the Infants' office is marked. It is afterall, where pople form their first impressions of the school."

It is absolutely true. I have generally been thrilled with the school, but having to deal with the office is thoroughly demoralising. When I went to sign my DC1 into the Infants, I got a lovely warm feeling from the school secretary, who remained helpful throughout my DC's time there. When I did the same at the Juniors I left wanting to send DS1 anywhere but there.

Even so, AIBU to say so? The boys are very happy in the school and I don't want to make trouble. Also, from some of the threads on here, I wonder if school offices are supposed to be unhelful?!

The school should want to know this.

I don't think you are being unreasonable, if anything i would say it may even help them if you add specific examples if you can.

YANBU - you do need to let the head know about this.

YANBU our school office REALLY lets the school down, I mean it's really bad.

Is the survey anonymous.

If it is I would say go for it.

YANBU at all.
It should be treated as useful information/constructive criticism.

I think the school would want to know this.

yanbu sounds like a reasonable comment

Thank you. It is anonymous, but as it's handwritten and I'll have to send it back with DS, if they want to know who wrote it, it wouldn't be difficult to find out.

YANBU school should want to know this. If it's any consolation our school office is just the same.

create - as long as it's presented fairly, I don't think you should worry.
What you say in your OP looks fair and moderate from here, not like something that could be contstrued as a rant, especially since what you're saying is, in fact, overall very positive about the school.

Is the survery going to be handled and processed by office staff? I would just be worried that they might 'lose' your form, thus negating your feedback in other areas.

YANBU to add the comment though, if true!

YANBU.

create - sealed envelope?

The office is the school's face for parents and visitors alike. The school needs to know - often organisations don't actually test/experience their public face and the survey response will alert staff to problems, or reinforce the need to tackle unacceptable behaviour.

Return survey in sealed envelope - that's what happens with our surveys.