This is a genuine AIBU: do I take on Tesco tooth and claw, or retreat gracefully?

[hester]

This is trivial, but I'm livid (am very stressed and on a short fuse, to be fair). Bleedin Tesco delivery tonight - I know, I know, it's Tesco, but I've always found their call centre charming and helpful when I ring to complain about bizarre substitutions.

Tonight - I'm upstairs with baby - dp accepts delivery. Including 152 nappies - £19 worth - of nappies that are two sizes too small. So I ring Tesco and they tell me I have to take the nappies back to the delivery centre, two bus rides away. I politely decline, tell them I am a working mother of two small children and I don't have a car (hence needing a delivery service). They then tell me the only other option is to have it picked up when I do my next order. But they won't refund me in the meantime.

I think this is not good enough. They have charged me for something I didn't order, and are now telling me I have to spend more money to get a refund. My favoured solution is that they refund me NOW, and pick the nappies up at their convenience (I'm on a main road in London, not the outer Hebrides, they must have vans down this road every day of the week). They think IABU.

How hard should I fight this? I'm aware that my area of weakness is that my dp did accept the delivery. But still...

... or just silly assumptions about DP's gender?

YANBU to ask them to collect on one of their routes if they are in the area tomorrow for example, but YABU to ask them to refund in the meantime. Your DP should have noticed and not accepted them.

(And for the record, my OH did the exact same thing when our boys were tiny, luckily I had a car and nipped up the road but I wasn't best pleased!)

Really interesting to read such diverse responses. Strangely enough, Tesco did NOT ring me back today, but I have calmed down and decided I can't be arsed to go after them with a kalashnikov. Instead, will meekly put in another order - and then switch to Ocado, who I'm sure will deliver my nappies with an offer of free babysitting

dp has had the required rocket. Tchootnika, you are quite right: dp is, contrary to the thread assumptions, another mother who you would think would be a bit more clued up on nappies . You would think.

Why don't you just get DH to return the nappies to the store with the receipt and swap them? Am I missing something?

Sorry, DP.

Because it has to go back to the store that is the delivery centre, not our local store. And it is miles away - two bus rides - and we are working flat out.

Whatever you do, don't let them get away with it. Tesco is big enough to refund 19 poxy quid. If you get no joy, a letter to head office will certainly get results. Go girl!