AAAAAAAAAAAAAAAAARGH.
Had a childfree night, mum has them overnight. Rare and much enjoyed.
Until we came downstairs this morning.
There is water pouring through our kitchen ceiling.
It's not like the bathroom is above it or anything, this has got to be a heating pipe or something. So we've shut off the water at the mains and put a bucket under it for now, but there's a big hole in our kitchen ceiling (size of a fist). Shut the boiler down and I think that's all we can do. It is still dripping through, but not pouring thankfully.
Rung the housing association. Their emergency people have never heard of us (that's happened before - we've only lived here six years and they've not put us on their tenant list for their emergency service). So it took them an hour to confirm we're who we say we are 
I've explained the situation, including that I have three disabled children, and they've said someone will be here between now (well an hour ago) and six this evening. Mum's having to keep the kids, they can't use the loo or wash their hands or anything here, and one of them has dodgy continence so we'd not be able to clear up properly in case of accidents. My poor mum!
Is it really an emergency service if it takes eight bloody hours to come out?!?!?!