To think that in 8 weeks my DD might want to wear her new Clarks shoes.... outside?

[PssstOverHere]

I bought my DD some shoes from a Clarks Outlet shop on Monday, she was fitted for them and they seemed fine. They came with an 8 week guarantee that if they were not right they could be returned.

A few days later we saw that they were leaving bad red marks on her feet, we took her into the nearest Clarks (not an outlet shop) and the manager was appalled that we had been fitted with them and said she shouldn't be wearing them at all. We bought her a new pair there so that she had something to wear.

I've now been back to the Clarks Outlet and they won't let us return the shoes because they have been worn outdoors. I pointed out that their guarantee was for 8 weeks, I still had the guarantee ticket, and that surely they didn't expect her to not wear them outdoors for 8 weeks ? In 8 weeks she'll probably need a bigger pair anyway the way things are going FFS!!!!

She shrugged and said they couldn't be returned. I asked what the point of the guarantee was, she didn't really answer. I think if I had asked they may have given me a credit note but she didn't suggest it and in the end my blood pressure was rising so I left before I exploded!

So, AIBU to think that an 8 week guarantee means bugger all if they can't wear them outside??

Ah - if the guarantee is that they will still fit in 8 weeks then they don't have a leg to stand on. You should definately be getting your money back in that case, and an apology.

we bought trainers for DS at Clarks, and after a couple of days we had to take them back as they had given him a blister. They happily refunded them, even though we'd written his name inside so they were completely useless for re-sale. I'd suggest trying again.

Did they use the machine or do it by hand? They measured dd's in an outlet with the machine and told me she was an 8 so I bought a pair of 'good' shoes and a pair of Doodles. A few months later I went to a normal Clarks to get her checked again and they measured her as 7.5 in one foot and 'just going into an 8' in the other! I queried how a few months earlier I was told 8 and the assistant told me that they aren't meant to use the machine on any child below a 9 as it's not accurate...was it the Bridgend outlet you went to by any chance?

What verity said.

Can you say that you should be entitled to a refund as it was their error? If the product was faulty you would and these shoes were certainly not fit for purpose...

Right, I'll go back, complain and see what they say. Maybe if I get the manager rather than the assistant on the tills I might get more luck. I'd like a full refund, but TBH I'll be happy with an apology and a credit note.

Just glad we spotted they were rubbing before she got a blister, she only wore them twice before we realised. Poor thing, they must have been uncomfortable.