I'll try to keep this short... I'm trying to teach my daughter to swim (age 6
. We have 2 local pools we go to regularly (one less so as it has been closed so often due to broken boiler). Both pools had noodles and floats of their own you could borrow.
Last time we went, we got changed, went to the pool and got in ( 2 children in tow) and I looked around for a float but couldn't see any, so I got out and politely asked the lifeguard where they were. Was told thay had been taken off to the teaching pool which is in the same space but was closed to the public that day. I explained they usually had floats and my daughter was using them to learn to swim - could he ask if we could borrow one today. So off he went to the other 2 lifeguards where they all had a discussion and he walked back to me. "No"
Started to get a bit fed up, but still polite, he said I could go and ask at reception.
So I get out of the pool with 2 wet children and we go to recpeption and wait. Patiently. Then I ask the lady if I can borrow a float as they all seem to be in the other pool. She said if the lifeguards say no, then no. Then I ask to speak to manager who comes out and explains that some floats have been damaged /stolen so they can't lend them to people anymore.
so i say well, I won't damage it, but we are here now and my daughter needs one to swim. He says there's nothing he can do. Well yes, you can stop accusing me of being a tea leaf and make an exception now that we are here, surely a public swimming pool should helping to promote swimming not make it harder. By this stage I admit I was pretty cross, but only after 4 jobs-worths had refused what I though was a perfectly reasonable request.
Upshot is that I had to get a refund, get 3 poeple dry, drive to another pool. Borrowed their floats OK - this is the same London borough and part of the same chain. They looked at me as if I was crazy when I asked if they had floats to borrow and said of course.
What do u think?