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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

to want to punch my conveyancing solicitor?

23 replies

ThePackingFairy · 19/05/2011 12:24

She is soooooo fcking rude venting steam*
I am a client. Not a competitor on The Apprentice. She just stroppily said "Look, let me finish" and carried on with her information monlogue, when I tried to interrupt to ask a question.
Looking to clarify a point before you forget it? Seeking more information on a statement that worried you? I believe that is what normal people call "having a conversation"...
stressed sigh

OP posts:

onlyjuststillme · 19/05/2011 12:27

Please name and shame so that i may avoid as i have to be finding me one of those in the next few days!

Thank you

MayDayChild · 19/05/2011 12:32

Yep go ahead and punch her. Or sack her better still

kreecherlivesupstairs · 19/05/2011 12:34

YANBU. you can add my not insubstantial weight to your punch.
We bought a house last year, what should have been simple turned into a five month debacle involving many phone calls and a trip to the UK for me.

Bumfuzzle · 19/05/2011 12:34

Well, people jumping in when I am in the middle of a sentence pisses me right off, so I would probably be feeling a bit stroppy myself, at being interrupted.

However, most unprofessional of her to actually say anything! and if she is delivering a lot of information, unless she is stupid, she should know that it needs to be broken down for people, with breaks frequently for them to ask stuff.

Notepad. I haven't got a memory, more a forgettery so if I am meeting with anyone, I take a pad so I can jot a couple of words down as a prompt. Then I can store it all up and ask them loads of questions at the end.

I hope you told her that you did not appreciate being spoken to in that tone of voice.

Original poster

ThePackingFairy · 19/05/2011 12:35

I'd love too! But we are too close to exchange. I'll just have to punch someone something else...
Pssst. She's based in Colchester!

OP posts:

niceguy2 · 19/05/2011 12:40

She's a solicitor so YANBU!

onlyjuststillme · 19/05/2011 12:44

There should be a website that reviews these lovely people (in fact everyone with anything to do with housemoving - yes i mean you my muppet of an estate agent) then there would be some comeback for bad customer service.

You make such a financial and emotional committment to these people and such a big part of your future happiness relies entirely on their shoulders and you go into these things completely blind. It sucks!

mumblechum1 · 19/05/2011 12:47

There is a website called something like solicitors from hell.

I once applied for a job, then did some digging, saw the appalling reviews the firm had on that website, and withdrew my appln.

Frazzledmumwithsmudgedmascara · 19/05/2011 12:49

I would take my custom elsewhere, and let her, and the senior partners in the firm, know why!

ShoutyHamster · 19/05/2011 13:17

Wait til you've exchanged, then email her letting her know just how difficult you found her to deal with, link to this thread, cc to her senior partners, and apologise heartily for the fact that you didnt feel able to recommend her to any of the many friends who approached you for tips on conveyancing during the time you were her client.

The thought of this might help make you feel better over the next few conversations until the job is done!

Original poster

ThePackingFairy · 19/05/2011 13:17

OMG now the blasted Estate Agent is at it.
"Did you pass those dates to the buyer's solicitor?" she queries as if she hadn't promised she had done this herself four weeks ago.
Gin? Gin.

OP posts:

TandB · 19/05/2011 13:22

Would you like me to convey for you?
I did have to re-sit conveyancing when I took my law exams but I am nice and will let you finish a sentence.

You may not get the house at the end of it but it will be a pleasant experience!

kreecherlivesupstairs · 19/05/2011 13:22

Once again you have my commiserations. I do believe we had the EA from hell. The house we bought was being sold by a couple who were splitting up. I am convinced that the EA was probably having a relationship with the female half of the couple. He would phone and tell me about what a bastard the male was being and how if we didn't exchange or complete within three days she'd lose the house she was buying.
I am such a mug, I ended up catching the 6am ferry from Dunkerque to ensure it all went through.
We finally 'owned' the house 7 weeks later.

Original poster

ThePackingFairy · 19/05/2011 14:39

Ooooh. Bad. Bad. Bad. We hate them all.

OP posts:

PoppaRob · 19/05/2011 16:49

My conveyancer was good value... the agent who sold us the house, however, looked, sounded and acted like "The Idiot Bains" from Waiting For God. Unfortunately the vendor had terminal cancer so we had to rush things through. We signed the papers on a Friday, The Idiot Bains went for lunch with the contracts in his briefcase. The vendor died that night so we had to wait for probate, but the sister who was executor of the will had no idea so it took a while. We signed the contracts in February. We moved in on a "licence to occupy" at the end of May. We finally settled on the 7th of December. My wife and I separated on New Years Day.

microserf · 19/05/2011 20:50

god yes, if you do, can you please punch mine as well? despair of ever signing. first one seemed a bit disinterested - yes, that would be because she had bloody quit which she weirdly told us in a letter (despite me having spoken to her the same day she sent the letter ) - and second is overwhelmed and doesn't return calls.

meanwhile, the property is empty, we have money ready to send and the vendors want it. grrr.

Mare11bp · 19/05/2011 21:30

Excuse me, us lawyers are not all bad and please don't tar us with the same brush. I spend my days helping the most vulnerable members of the community which can be as thankless as it is rewarding.
And as for the web site Solicitors from Hell - PAH! The bloke who runs is currently under investigation from the police. He allows any Tom Dick or Harry to make any untested, defamatory comment on the site then charges Solicitors several hundred pounds to remove it. He is not genuinely interested in the welfare of consumers it's a money making scam.
Seriously though if anyone is getting a shite service consider the Solicitor's internal complaints procedure and failing that the Legal Ombudsman.

NoelEdmondshair · 19/05/2011 21:52

Sorry for the hijack but could someone please explain to me the difference between "completing" and "exchanging" and at what point in the sale/purchase each process occurs.

mumblechum1 · 19/05/2011 22:02

Exchanging contracts means that you are entering into a binding agreement to buy/sell. In the contract, you normally specify the date for completing (often 7 or 14 days later). If you back out of the contract you lose your 10% deposit.

Completion is the day on which the house is legally transferred to the buyer and at the same time, the money goes from the buyer's solicitors to the seller's.

MoldovanHardHatporn · 19/05/2011 22:04

You can punch your conveyancing one if i can bitch slap my PI one please? I only went with them on a personal recomendation of a Uni friend who works with them, but they've been impossible to contact and today I recieved a letter out of the blue stating half my file has been lost and can I resubmit my statements and proof of ID/Address etc. I'm livid!

Solicitors make my blood boil.

MyCatHasStaff · 19/05/2011 22:11

When we bought this house, the solicitor actually said she would stop the sale because the environmental report said the land was contaminated (by allotments ) in the 1920's. We had a frank exchange of views. On moving day the EA said, sorry he was too busy to bring us the keys to our house so we could move in, but he'd 'pop them over on Monday' - this was on Friday! He's in Colchester too......

mumblechum1 · 19/05/2011 22:25

MyCat, usually the buyer collects the keys from the estate agent's office.

MyCatHasStaff · 19/05/2011 22:30

Mumble, I know, but we'd moved over 80 miles and they'd agreed to meet us with the keys, so we had a hungry DS, two caged cats, two very nice Polish packers chomping at the bit to unpack, and no EA/keys. Oh the joys of moving.

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