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To not say anything?

62 replies

armani · 07/05/2011 20:43

a few weeks ago dp paid a £100 deposit towards an ipad2. the store rang us today to inform us our iPad was now in stock so dp went in after work to pay and collect it. All was well until I've just checked our bank account online and seems they have mistakenly charged us £100 instead of £299!

Dp did not even notice when paying and is now a bit shocked! We have an invoice confirming that we have paid for the iPad in full, however the reciept shows that they have only debited £100!

So now we have a dilemma, I think we should return to the store and tell them. However dp thinks we should keep quiet! Who IBU? And WWYD?

OP posts:
heliumballoons · 07/05/2011 21:37

I think anything after 3pm on a Saturday doesn't show up until Monday as bank trading hours are closed iyswim? So if it doesn't show after 9am Monday then do what Hec said.

I agree what goes around comes around.

armani · 07/05/2011 21:47

Just to clarify - the deposit was paid in cash, so it's defiantly not that showing up as debited from my account.
Also the 299 was the remaining balance to pay. So plus the 100 we had already paid as a deposit it should have been 399.
We have an invoice saying we have paid in full plus a till reciept showing they have debited my account with £100.

It is showing online as £100 transaction coming out of my account today and I'm pretty sure it's the iPad as have not spent £100 on my card in weeks!

Still not sure what to do tbh. Don't want to get anyone into trouble either way, but am thinking of donating the £200 to charity of we don't confess!

OP posts:
MeRightYouWrongMeBigYouSmall · 07/05/2011 21:47

I was given an extra fiver in my change from Spar, after debating it on here and being made to feel like I was a criminal i took it back (which i would have done anyway ;)) I returned the cash to the same cashier and she said "If I had noticed I had overchanged you then I would have shortchanged others to make up the deficit" or words to that effect.....

I should have kept the money!!!

OP - keep it, but I reckon the shop will realise the mistake and then debot your card anyway...

armani · 07/05/2011 21:48

Sorry iPhone typo, if not of

OP posts:
MeRightYouWrongMeBigYouSmall · 07/05/2011 21:52


you know what I meant

NinkyNonker · 07/05/2011 21:52

I can see transactions from today on my online banking Fabby, so it must be possible.

MeRightYouWrongMeBigYouSmall · 07/05/2011 21:53

OP - check the balance against the available balance..the difference may well be the amount you have stolen Grin

NorksAreMessy · 07/05/2011 22:09


Think on!

Goofymum · 07/05/2011 22:37

Oh just keep it. There are ups and downs in life and this is a little up for you so just enjoy it. If the shit ever hit the fan you could always just say you didn't notice as you didnt check your account .....

manticlimactic · 07/05/2011 22:48

Karma shmarma.

Keep schtum Grin

I got an extra pair of shoes that were supposed to be unavailable for a few weeks. they sent one pair out with the original order with some other stuff and another pair the next day. Sent the extra pair back and got a refund.

I did expect the shoes to cripple me but they didn't.

ItsCHEEKYTime · 07/05/2011 22:56

keep schtum i would. and so would so many people.

ItsCHEEKYTime · 07/05/2011 23:05

we got 2 Sky+HD boxes. Sky kept saying they were out of stock, kept saying same thing for a month. they were in stock when we ordered it. After about 4 weeks of calls, we got one delivered, 4days later we got another one delivered. we sold it on ebay Blush Grin

arabicabean · 07/05/2011 23:30

I hope I bring my child up with a sense of moral integrity so that this sort of situation is not a dilemma.
I'm shocked at the number of people who are able to profit from others' mistakes and laugh about it.

HecateQueenOfTheNight · 08/05/2011 08:32

Grin well, that's a bit direct, but it's certainly true that life is easier if you have a very simple, straightforward and easy to follow "if it's not mine it's not mine and I won't keep it" policy.

Because if you don't - you're part of the problem.

and if you drop your purse and never find it again and you're out £70 and you can't get your child their birthday present - suck it up. finders keepers.

and if you get sacked because you accidently made a mistake that benefitted a customer to the tune of a lot of money - suck it up, your mistake, they had a windfall

and if you lose the last tenner in your pocket and someone sees you drop it and instead of running after you, puts their foot on it and waits till you're out of sight - hard lines, it's a jungle out there

and if you work in a shop on minimum wage and they take money out of your wages when you undercharge someone - tough shit, you've no right to expect a customer will care about benefitting from a shop's mistake.

Happymm · 08/05/2011 08:40

I must admit I'd do the right thing as I'd feel crap if I didn't. Once queued up for 20mins in Boots to return 50p I'd been given(too much in change). Assistant looked at me as if I were a right wierdo though Blush

5inthebed · 08/05/2011 08:42

I'd have to go pay the difference, but I'm weird like that. I'd fl rotton about not paying the full amount and worry that the police would be at my door (I know I know).

There must be some medical condition about agreeing with Hecate, because I always agree with all of her posts.

Bogeyface · 08/05/2011 08:45

Surely you should have card payment receipt with the amount on it?

I have never bought anything without receiving a receipt with the amount paid and the method of payment on it, and sometimes a seperate card receipt too.

YellowDinosaur · 08/05/2011 08:55

I would keep it and put it down to being their mistake.

I do get where Hecate and those who agree with her are coming from though. If I realised when in the shop I think I would have fessed up but I know I wouldn't go back if didn't realise till later.

In sixsenses situation I think I would go back though - walking out without paying at all is different imho. Although I did once walk out of tesco having paid for my shopping and then found some birthday cake candles under my coat that I hadn't paid for. Didn't go back in though - for about 50p I couldn't be bothered tbh although I know this isn't necessarily right

YellowDinosaur · 08/05/2011 08:57

I think the point of my very waffly post is that I think there is a bit of a difference between conciously benefitting financially from someones mistake (like not running after someone you see has dropped money) and realising later like the situation in the OP.

And while in an ideal world it shouldn't matter I know that this is what most people would do and therefore if I was always honest in situations like this I would be out of pocket as most people would keep it an dkeep quiet

Becaroooo · 08/05/2011 08:59

I would tell them.

Karma and all that!

HecateQueenOfTheNight · 08/05/2011 09:01

and if someone had that amount of money taken out of their wages as a result of that?

which happens.

it is the policy of rather a large number of shops.

And you realise later that you're a couple of hundred quid up.

what if there's a chance that this windfall that you've had is taken out of the pocket of an employee on minimum wage who now can't pay their rent / do their shopping / pay a bill / whatever because a whack of money has been taken off their wage - and bear in mind you have no idea which cases will result in the money being recovered from the employee who made the mistake.

It's ok to risk doing that to someone?

armani · 08/05/2011 09:04

Ok we have decided, we are going back to the store! Or rather I am, as dp is working all day. I feel really nervous!

OP posts:
armani · 08/05/2011 09:06

Bogey yes we have a separate reciept with just the card payment on it for £100.

OP posts:
HecateQueenOfTheNight · 08/05/2011 09:07

oh, to add - as a general contribution to the thread, not to anyone in particular - I think the problem is people talk about "the shop's mistake" "the shop made a mistake" and talk about the shop's profits.

Well, the shop didn't make a mistake. A person did. An employee. And 'the shop' tends to hold its employees responsible for their mistakes. financially responsible often. so it's not The Shop's mistake. It's the Employee On Minimum Wage Who May End Up Having It Taken Out Of Their Wage's mistake.

And I think that once you turn your thinking around that way, and see the person on the other side and think of possible repercussions for that person, it makes it easier to know what's the right thing to do.

HecateQueenOfTheNight · 08/05/2011 09:08


fwiw, I think you are making the right choice.

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