Well am I?
In 2009 I had a long talk with them where they explained if I let them decide how much to take I would cover my bill. I reluctantly agreed.
In July 2009 I owed the £20 (ish), they changed my DD payment about 3 times & in August 2010 I owed £400, that's right I owed money before the winter????
So I went back to increasing my DD payment every time they decreased it (3 times since August 2010)
This time I let the man explained how I would owe them money in the winter & have a low/zero debt in the summer. He couldn't explain the £400 debt in August.
So AIBU to email them & say that if they reduce my payment again without my written permission I will change my electricity company?