I bought a dishwasher from John Lewis 2 weeks ago. It was supposed to be (finally) delivered yesterday. We bought it cos it had an extended 5 year warranty, but then yesterday got letter through saying we had a 2 year warranty and could only have the 5 year for an extra £80.
So we told them to hold the delivery while we sorted it with CS. The driver cancelled our delivery and told us we'd have to rearrange even though the warranty issue was sorted out at about 11.30 and our slot was till 2. I can appreciate they may have been busy, this is not the main issue.
Fair enough. But I was then only offered a slot next week. I asked if they could do anything as warranty issue was their fault and was promised a call back today. It never came.
I've spent all day on the phone to them to sort the mess out.
We were offered a courier to deliver, but had paid them to fit it so refused.
CS have been confused and would not let us speak to the store manager from the store where we bought it.
Tonight a driver turned up with our dishwasher. Imagine our delight that they sorted it out... However, there was no packaging on the machine and when I queried it the drivers claimed they'd 'removed it in the van'. The machine was really dusty. When they left (I felt sorry for the drivers as they'd worked late) we looked inside and realised it was A USED MACHINE. It is soaking wet inside, there is water in the salt compartment and white salt marks, and the machine has water marks down it. It has not been turned on or tested so there is no way it has happened here. I showed a neighbour who has just had a kitchen fitted and she has agreed that it is clearly a used machine. I am absolutely livid and completely gobsmacked that JL think it is OK to palm customers off like this, especially as we have paid over £400.