to think this is bollocks customer service?

[washnomore]

Santander sent me a leaflet a couple of months ago informing me of changes to their overdraft fees. I read it and noted it but it didn't affect me, still 50p a day capped at 10 days per month. Thought no more of it.

This evening I was clearing out my spam filter when I noticed an email from them. Looked very much like a copy of the leaflet they'd already sent but I had a quick scan through it anyway and this time it said the charge was 50p a day capped at 20 days a month.

I phoned and had a moan at a customer service woman who sounded really bored and said it was because they'd changed it again and didn't have time to send a leaflet out before they came into force so sent an email instead. But she did "apologise that [I felt] that way" so that'll be OK then

AIBU to think it's pretty shoddy to change things with less than 14 days notice and in such a way that most of their customers won't even notice this until after the event? I'm sure the majority of people would assume the information to be a last minute reminder of the changes they'd been already informed of. Fair enough it's only another fiver but what a crappy way to do business.

It's Shit.

Yes, that's Santander. I asked to close my accounts the other day due to fact every time I go in, I end up in a slow moving queue of people getting more and more angry.

I think they are shit. I am likely to be paying way too much in OD charges now. Not their fault, but when I was rich they never rewarded me, they were just always crap.

If I didn't owe them so much I'd have flounced ages ago

They attempted to charge us over 900£ interest in three months on a closed loan as they miscalculated the final amount by 90£. So, 900£ interest for £90 in three months. Strangely enough we did not pay them, and after three botched attempts by them to rectify it which resulted in more and more mistakes on their side we took it to the financial ombudsman, who had the thing resolved and closed down in weeks.

Crap company.

I too hate Santander,and I too would leave if it wasnt such a pia.They charged my son over $300 on overdrawn fees for an over drawn amount of less than $20,my son was 17 at the time and that was 3 weeks wages for him and the overdrawn amount was due do the way Santander applied withdrawals to the account. I got my son to close his account and move to a small local bank and wish I had the mental energy to do the same