I had to speak with db Doctors receptionist this morning as he was unable to continue with the call (he was very upset) and needed to be seen asap and not next week which was what she said, that was the earlist appt she could give him. I took over the call telling her that my db needed to be seen today regarding his mental health and that it was completely out of character and i was concerend for his safety. This was met with ''No, I only have emergency appts'', I told her i deemed this as an emergency ''Well, whats his name?! what is this emergency?! Tel phone number? 'ok i see if a doc will call you' and promptly hung up!
After an hour i called back as i hadn't heard anything only for the call to be again answered by this vile witch. I asked politley as to when a doctor would be available for me to speak with to be told That the doctor who deals with these kind of things was out on a call and would not be available for sometime, I told her again that this was urgent and pointed out there was surely more than one doc/nurse available not just one Her response was well the other doctors are treating paitents with appts and the on call doc was out treating a REAL emergency a child cancer paitent, I could not believe her tone and pointed out that i did not need to be spoken to in that manner and not only was she being unprofessional but that i was sure she breeched Confidentiality. I told her that i would be making a complaint about her only for her to reply that she was going to make a formal complaint about ME?! I ask who she would complain to and pointed out she didnt even know MY name, She said I've got your brothers! I laughed and said she was being quite absurbed>
Now this is what pissed me off......''I can see that you are having one of your little tatrums''!!!? OMG how fucking dare she patronise me, That was it, Excuse me i asked, I am having one of my little tatrums? Well i know your upset about your brother but theres nothing i can do about it has been passed to the relevent tray, it's up to the doctor to call you and again hung up!
Only to call me back within minutes whislt i was working myself up into a frenzy to give me an appt for my db within 30mins, I said thank you and i will see you soon, Went into surgery and mrs mouth was not where to be seen, I asked for the practice managers name and intend to write a letter of complaint.
I have never before spoken with this woman EVER, Never even been to that surgery before, There was no need what so ever for the tone and sarcaism .....am not being unreasonable am sure but i do need help in writng this letter to manager or it will be left to a big rambling rant like above and i want it to be taken seriously. Any ideas?
Db was seen and treated and referred to hospital.