My slow cooker blew up & caused damage to my kitchen. Morphy Richards have sent it back to me saying it's not their problem.

[Bohica]

I've just received my slow cooker back through the post, no cover note/explination nothing.
So I phoned them & they are saying they have tested it & there is nothing wrong with it.

I was slow cooking a stew & moisture splashed onto a fuse socket next to the plug socket it was plugged into & the fuse socket caught fire, luckily we were at home at the time so we could deal with the fire but the socket is damaged & our worktop has a burn mark on it.

I took photo's of the damage & fired off an email to Morphey Richards explaining what had happened & I was asked to return the slow cooker to them to investigate.

It is still under warranty & we also have an extended 3 year warranty with it.

I asked the women at Morphey Richards what they planned to do about the damage to my kitchen & wether the company thought it perfectly acceptable to expect me to trust using this slow cooker again & was basically told it was not their problem.

The slow cooker was only half filled & cooking on medium & I used my sc during the colder months at least 3 times a week.

AIBU to think this is just not good enough?

[[http://img29.imageshack.us/img29/306/fire2003.jpg
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How did moisture splash onto the fuse socket? I fail to see how this could be Morphy Richards fault.

I use a slow cooker quite often - it has a lid on it so doesn't splash.

Did the moisture that splashed onto the fuse socket come from your slow cooker? My slow cooker has a lid on it so no moisture can splash out of it.

If the mositure came from elsewhere not sure how you can expect the manufacturers to accept responsibility for the damage.

Sorry xpost with BaronessBomburst

Can you elaborate a bit? What do you mean by water splashed onto a fuse socket? Was this water from the slow cooker or unrelated because from what you have written it reads as if it was unrelated and in that case yabu

Another one here struggling to understand how moisture splashed onto the socket if the lid was on?

x post again!

Apparently the lid doesn't have a seal which can cause liquid to bubble out of the slow cooker.

I have been using slowcookers for years & never had one that spits liquid out, this is a new one.

I am another slow cooker user, mine too has a lid.
It seems to me that you splashed the water so you don't really have too much to complain about do you?
"fired off an email" made me laugh.

Or did you lift the lid and the water from the underside drip onto the socket?

Can't see hwo it'd be the manufacturers fault at all.

Opps sorry, haven't made myself very clear. The moisture/liquid came out of the sc. I was in the kitchen when it happened, it sort of hissed & bubbled & then the socket caught fire.

I didn't touch it, the lid was on & liquid escaped. Never had it happen with any other sc's I have had.

I have a MR slow cooker and I have seen the moisture bubble out too, infact I have to be careful getting the lid off as it does spit. I am not at all surprised that this has happened, I have had splatter marks on my work surface after I have used mine.

I dont think the OP is at fault here, I think it is a design fault and I am currently looking to replace mine as I think it is dangerous.

The lid doesn't have to have a seal - the lid is a seal.

It still isn't clear how the liquid came out of the slow cooker and went onto the plug?

Yes, agree with the above poster...slow cookers have a lid so cant splash during cooking. If however you splashed whilst serving/stirring or suchlike then it is your fault not MR.

Your household insurance should be contacted aboutthe fire damage though.

Did you lift the lid to stir it, and not wipe the rim round before you put it back on again? Sometimes the condensation drips onto the rim of the pot and will bubble a little, and the lid will rattle when you put it back on because the 'seal' is broken.

In which case, it's still not the manufacturer's responsibility.

x-posted sorry, i see your lid comments. Still contact your insurance though re the damage.

The socket on the wall? Surely if your kitchen is wired correctly then it should a) be able to deal with moisture in the kitchen and b) just short out (blowing the fuse - after all that's what the fuse is for!) if there's a problem.

Positioning the slow cooker where moisture doesn't drip onto other things would also be an obvious safety precaution.

Not that's my point, the lid should have stopped the liquid escaping from inside the sc & causing the socket to explode.

I didn't splash anything, I wasn't touching the sc when it happened.

x-post at everyone else.

And at Bogeyface. That isn't good at all. Mine doesn't do that. Sounds like a design fault - in which case the OP should kick up more of a fuss.

Which model do you have OP?

Hopefully you have house insurance and can claim on that. Replace your slow cooker too. Mine came from either Tesco or Argos, cost about a tenner and doesn't spit or gurgle.

If the lid has to be wiped to stop that happening it should be in the instruction booklet heavily flagged. Otherwise it is their responsibility.

I was struggling to understand but if it does happen to bogeyface too then the might be a problem...who replaced trading standards? contact them

If it was only half filled and cooking on medium (presumably that would barely be a simmer) then liquid could not physically splash out - its called gravity.

Are you sure it didn't happen when you moved it, knocked it, took the lid off, etc? Water sitting there with several cm above it cannot jump up and out. Even if it was rapidly boiling, with a lid on. I dont get it. Nor do the manufacturers, obviously.

I want to be on your side because I love consumer justice (!) but I just can't get this one.

Sounds like MR responsibility. Esp if you've been using them for yers -- you're hardly a novice.