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To think this is just plain rude - and odd (customer service)

20 replies

LizaTarbucksAuntie · 01/04/2011 09:13

I'm selling a wedding dress on one of those websites - it's my wedding dress and although I liked it, it's no good to me any more and I'd rather have the money so I'm not precious about it.

i've had 3 scammers contact me in the last week so I've passed the emails forward to the company.

My last email pointed out that the only people who have contacted me are scammers and I'm a bit disappointed.

the email I got back says - You're only 5ft and most people are much taller than that also that designer isn't currently popular.

Didn't mention any of this when they took my money of course.

I'm a bit Shock - the tone was pretty blunt.

AIBU to have expected her either to tell me prior to taking my money that in her opinion I am freakishly short and the dress is practially Edwardian - or to keep her opinions to her self now?

OP posts:

HecateTheCrone · 01/04/2011 09:15

I think I'd be emailing back saying "thanks for that, what you are saying is that you took my money knowing that I'd be unlikely to sell the dress."


HecateTheCrone · 01/04/2011 09:15

Oh, and in future, sell through someone who takes their cut from your sale. That way, no sale no loss to you.


LizaTarbucksAuntie · 01/04/2011 09:18

I did that already using my best 'outraged of Matlock' tone but am utterly gobsmacked that telling me it's a s*it dress and I'm a freak of nature (not sure I'm too abnormal either) could be sensible.

I'm going to argue with anyone who says I AM being Unreasonable by the way because essentially I want you to share my outrage and tell me that I'm not a freak.

OP posts:

LizaTarbucksAuntie · 01/04/2011 09:19

Be glad of suggestions of other places to sell as well.

OP posts:

Reality · 01/04/2011 09:20

This reply has been deleted

Message withdrawn at poster's request.

Tee2072 · 01/04/2011 09:21

Try eBay, although they tend to have a glut of dresses and sell for mere pennies. At least you'll be rid of it!

And, yes, it was crap customer service.

Or you could see if you have a local consignment shop that does wedding dresses? There would be no up front fee, just part of the sale price goes to the shop.


Birdsgottafly · 01/04/2011 09:23

The reply was totally uncalled for, is there a head office that you could complain to? Whilst what she said may not have been technically incorrect it would at least make good business sense to word it better. Unless she has been recently jilted at the alter and is now on a mission to upset all brides Grin


TrillianAstra · 01/04/2011 09:25

So the website takes money from you even if the dress doesn't sell? That doesn't sound like a very good website in the first place.

Wait for a free listing day on ebay, they have them every couple of months. Put '5ft' or 'petite' or 'short' in the title, there are plenty of shorties about who have trouble finding a dress to fit.


DaisyChain721 · 01/04/2011 09:26

So basically the customer service person would rather insult you than deal with the fact the company are obviously attracting scammers? Well that's good for business i'm sure Hmm. YANBU in the slightest, I would name and shame if I were you but then again i'm petty like that :o


ExitPursuedByALamb · 01/04/2011 09:26

Terribly rude. Do you need the money? Why not hang on to the dress - it is bound to come back into fashion eventually.


LizaTarbucksAuntie · 01/04/2011 09:38

Arf! at Exit it was from 2005 not 1975!

I've put a pic on my profile - of course you might not be able to see me because apparently I'm such a midget.

OP posts:

GiveMeStrength2day · 01/04/2011 09:44

It's free listing this weekend on Ebay (2nd & 3rd April)! Make sure you put all measurements and, as Trillian said, put "petite" or something in the title. At least with free listing you can start it at a reasonable price without it costing you a penny. Worth a go I reckon!


GiveMeStrength2day · 01/04/2011 09:45

And, actually, that is a beautiful dress and doesn't look in the least bit old fashioned (if my opinion is worth anything!)


LizaTarbucksAuntie · 01/04/2011 09:50

thank you, I thought it was quite unusual - maybe that's the problem :)

Thanks for the info about ebay free listings, I'll get it listed there this weekend.

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LyingWitchInTheWardrobe2726 · 01/04/2011 11:54

I love your dress... so simple but pretty and elegant.

I know you're only 5ft but from the style of the dress, there's nothing to say that it needs to be floor length, it would look just as nice on somebody taller, perhaps shortened a little to make it mid calf. Perfect for a registry office or other civil wedding for someone who doesn't necessarily want a floor length dress.


FabbyChic · 01/04/2011 11:57

Im only 5ft 2" so short too. I was going to suggest eBay but someone else has already suggested that!


BaronessBomburst · 01/04/2011 11:58

I like it too. Its a classic design. How can it be out of fashion?


ashamedandconfused · 01/04/2011 12:00

very poor customer service/manner of dealing with customers IMO

the dress is lovely and i would have thought that lots of petite brides-to-be would consider buying second hand because otherwise they might have to have something specially made/altered?

try ebay

I bought my wedding dress in oxfam for £50 - bargainous!


sloggies · 01/04/2011 12:06

My experience of women connected to the wedding dress 'sector' is while not necessarily representative, very unfortunate. I 'hired' a dress from one agency, and was then told very late in the day that I had to buy it as no-one would want that size(16)!
When I later tried to sell the dress through another agency, the woman did a moonlight 'flit' and my dress was never seen again! A local woman who sold dresses was renowned for the moonlight flit, then starting again somewhere else.
You are not a midget, and your dress is lovely, and she ought to have addressed the scamming issue. If it IS the same woman, ask her if she ever sold my dress to a Fat Woman with No Taste!


LizaTarbucksAuntie · 01/04/2011 12:49

thank you all.

I'll try ebay, there is another email from her now which talks about how hard and stressful it is to deal with scammers and she can't be expected to give a shit about my feelings (may have paraphrased that slightly)

In case you're wondering, I wouldn't recommend 'sell my wedding dress' as a website at all
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