sold an item via ebay, booked in on saturday for a courier collection TODAY.
I have sat in ALL day awaiting the collection.. nothing by 5 so I called them to ask if it was booked and going ahead today.. told yes of course its booked in and "do you know, collections can take up till 7pm" .
So I sat till 7pm and still NOTHING.
Unable to call P2G so I had a webchat again, only to be told collections are NOT guaranteed and they can't tell me why it didn't go ahead . They automatically booked it for tomorrow without any further explainations..
They wont refund and reschedule BUT will refund OR reschedule..
Fab customer service NOT !
So I now have to explain to the person who is awiaitng delivery that its going to be delayed by a day, not only that it makes me out to be a bit dodgy or a liar... AND I have to sit in and wait for a courier for the 2nd day.. when its lovely outside and I have a 4yr old to entertain..
Note to self, PARCEL 2 GO ARE CRAP...
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AIBU?
to think that PARCEL 2 GO are sh1t..?
4 replies
Shhhh · 28/03/2011 20:48
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