I don't think iabu but I can't stop thinking about this.
I was in a sweetshop this morning doing my usual trying to shop while stopping DD2 licking the pick and mix and there was a woman screaming at her DD who must have been about 9. The child was screaming back. I imagine she was being told off for something and was giving as good as she got. They were speaking Mandarin and I didn't catch too much - apart from the fact that I don't understand much either.
They went to the till, still screaming, mother had DD by the upper arm and was dragging her. I was about 5 or 6 behind them at the till so a good 4 or 5 minutes behind them. When I got to the car park, child was sobbing and mum was still screaming. People were starting to stare so they went to a stairwell where the screaming and sobbing continued.
The mum was obviously way out of control. I put my DD in the car and strapped her in. I wandered up to the stairwell and tbh I was starting to well up for this girl. No matter what she had done, she didn't deserve so much relentless screaming inches from her face.
I saw their maid (it's the norm here to have one, expcet for me!) outside the stairwell and asked if I could help. She looked terrified and said "no". I then asked if she wanted me to call the police - cue an even more terrified look and another "no"- it's not the done thing here to interfere in other people's business, it's almost a cardinal sin, but I felt I needed someone to realise how wrong I thought this was.
I decided that I should go back to DD (left her for 20 seconds about 20m away strapped in the car) and decided to leave it at that. I was going to call the car park intercom on the way out and ask them to keep an eye out but driving round the car park on my way out I saw mum and her DD and maid getting in the car.
I don't think I should have done anything differently, but when is it right to intervene? I don't think the girl was hit at all but the screaming was pretty bad abuse in itself - it was the mum's total lack of control that scared me for the daughter.