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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

to be annoyed with royal mail?!

47 replies

pinkstinks · 24/02/2011 12:46

I am sat at my desk which is in the front window of my house. Have been sat here doing work for over an hour, in silence. Left my room to get a drink fifteen minutes ago, and there is a bloody 'sorry you were out' card on the doormat!!
The post person did not knock on the door! I would have heard! Apparently i can travel twenty miles to pick it up (dont drive) or pay for the pleasure of having it delivered to my local post office! (dont trust them redelivering if they dont know how to knock!)
sigh
Its probably not that huge a deal, but bloody inconvenient!

OP posts:

Original poster

pinkstinks · 28/02/2011 17:04

Just thought I would update on what happened, whch incidently has led to me being pissed off with royal mail again today.
After the other day, I arranged to have the parcel redirected to my local post office, to ensure that I could pick it up and not rely on rubbish postperson.
So i fill in all the forms online and receive confirmation that it will be in the post office on saturday.
Saturday morning, after doing the night shift til 4:30am, get up at around ten and head to the postoffice for 11 as it closes at 12. The package has not yet arrived. They say it may be due to it being the weekend, i explain I am not happy and say I will be back on monday.
Queued for 20 mins this morning, and yet again they still have not received the parcel. The woman was very rude and said I should just go to the depot. I explained I have no way of getting there, hence having it redirected to the post office. She says she has no idea when it will arrive, and that someone last week got theirs ffour weeks later?!?!
So AIBU to expect an apology, or an actual realistic day that it would arrive in the postoffice?! sigh

OP posts:

zukiecat · 28/02/2011 17:58

This reply has been deleted

Message withdrawn at poster's request.

QOD · 28/02/2011 18:12

My postie is lovely, but I just realised I didn't leave him his usual wrapped up box of chocs this Xmas!! That's probably why when DH looked down the side of the shoe stand, behind the coat rack, he saw 2 bloody parcels. They'd been delivered thru the cat flap. Stupid cat didn't even bother to tell us either!

TattyDevine · 28/02/2011 18:15

I may as well add my rant

I had a card come through saying there was a fee to pay. £1.30 because someone had underpaid by about 7p. I paid it online and asked them to redeliver it (because it was a "packet" - I probably wouldn't have bothered if it was a letter)

Nothing got redelivered. So I made an enquiry.

They finally come back to me saying they have lost my packet and that I can get the person who sent it to me to make a claim.

Except I dont know who sent it to me because it never got delivered!

And how about my £1.30 back, because at this point I've paid you to lose my parcel! I'm still waiting to hear back about that one.

Out-fucking-rageous.

nomoreheels · 28/02/2011 19:16

At my old office, they started trying to deliver recorded delivery items at the end of the nightshift at 8 am - we previously got them at around 10:30 am which was great. Of course no one was in yet so I had piles of missed delivery cards. Redelivery was attempted again at 8 am which was useless. I had to start making 40 minute round trips to walk up to the sorting office which was hugely frustrating.

I rang to complain & when I managed to speak to a human being, I was told our only option was to pay £3000 per year for "timed deliveries". What a load of cheek. It was a registered charity so we didn't have the money regardless!

Trinaluce · 28/02/2011 19:28

YANBU, ring RM customer services on 08457 740 740.

We have a letter box on the outside wall (dogs seem to think mail is food) so a lot of packages won't fit. I've lost count of the number of times a 'sorry you were out' card was left despite me being in all day - or when the package was just left propped up on top of the box, in full view of the road and just waiting to get nicked! I've complained umpteen times (the people at customer services are actually LOVELY) and the most I've had out of them is a form letter of apology and a courtesy book of stamps. Things pick up for a few weeks, then it's back to normal. Touch wood this time it's been over a month - but the next time I have to complain I want the manager of the local delivery office at my front door apologising in person and enough stamps to send all my Christmas cards for the next decade!

flootshoot · 28/02/2011 20:03

I don't think it's necessarily the posties' fault - I'm sure I heard once that to save time they sometimes don't bother to bring the parcels out - you then arrange for redelivery and they know you'll be in as you've requested specific time. Saves the bother of carrying round loads of parcels only to take them all back to the depot.

Of course it wouldn't be so much of an issue if they delivered before people went off to work like in the good old days....

zipzap · 28/02/2011 21:05

This has happened to me in my last house and this one - parcel not brought with them just the card, even though dh works from home and says hello to the postman most mornings here so he knows someone is regularly here.

I complained when I lived in london ( block of flats with a morning porter, they just used to leave it for the porter to deliver rather than deliver to individual flats like they were supposed to but that's a separate rant) and made matters even worse as then I didn't get any post at all for ages then it all arrived at once coincidence? methinks not.

about the only time they did leave something it was a box of wine that was an xmas present from work, they'd had it delivered direct so people didn't have to take 12 bottles of wine home with them. two bottles were broken and the box was left outside the block of flats directly on a london street By pure chance dh arrived just as the courier was going so took it in and we got it. But how long would it have lasted on a london street...

StealthPolarBear · 28/02/2011 21:08

Tatty what a cheek

Figgyrolls · 28/02/2011 21:20

zipzap, about 10 seconds, at least that is how long ours lasted when courier left it on the doorstep with a card through the door, except delivered it to a house we didn't live at so we phoned the £1 a minute line to discover it was some wine club thing that we had ordered from once and cancelled as it was shite, the cheeky feckers took the money off our card and delivered to the wrong house.

I do love our postie though, not his holiday replacement who can't be arsed and throws mail into the puddles. Twat

jazzchickens · 28/02/2011 21:35

Our regular postie is fine but, at busy times like Xmas, we often get what seems to be temp workers.

We live at the end of a long winding cul de sac which is also on a hill. One worker obviously couldn't be bothered coming down the hill so would deliver all the mail to the first house who then had to sort and deliver to all the neighbours!

thumbwitch · 28/02/2011 21:48

SOmeone ought to copy this thread to RM Customer Services...

crockydoodle · 28/02/2011 21:55

I think you'll find the problems are with Royal Mail Management. Majority of posties are doing the best they can. Could YOU walk for around 8 miles a day, 4 hrs solid , carrying a heavy bag? Up and down steps and hills, wrestling with gates, dodging vicious dogs and in all weathers?

microserf · 28/02/2011 22:02

sorry i have to pile in here - RM is a subject dear to my heart. here's my rant.

I spent serious £££ redirecting all our post to our new address for one year, including all of the kids' names and my maiden name. What a waste of money, it all ended up piling up at the old address where we couldn't get at it, including an important tax refund chq from overseas which I had to declare stolen to get cancelled (in my defence, I really thought it had been). However, it arrived when the new tenants re-posted it a mere 5 months later. When stuff does get redirected by accident, it takes over a week to arrive. Rang to complain. Pushed buttons on the bloody automated complaint generator until i was at screaming point, and then got someone perfectly polite who took the complaint and seems to have put it straight in the bin as nothing has improved.

maighdlin · 28/02/2011 22:13

My postie is nice. Although i hate the fact they have to deliver approx 1 ton of junk mail every day with the post. not even junk mail directed to me, but generic junk mail they have to deliver to every body. saw the postie one morning and her bag was overflowing with crap.

nancydrewfoundaclue · 28/02/2011 22:21

My postman left parcels in the wheelie bin the other day

thumbwitch · 01/03/2011 06:45

crocky, don't most, if not all, posties have a bike or a van? Mine certainly had a bike, even if she couldn't ride it (hills) she could still push it along and all the heavy stuff was on the bike, not over her shoulders. Ok, still heavy work pushing a laden bike up hills - but not as bad as doing it on foot.

LisMcA · 01/03/2011 07:00

This happened to me yesterday

I was in as I am now on maternity leave. heard the door, thought it was someone posting one of those charity bags so I waddled to the door went to catch them to give them it back. But it was the postie posting a "Sorry you were out card". The van was just driving away as I got to the door. I don't move very fast nowadays. I'm angry because I now have to drive in to town to pick it up, when I am trying to avoid driving unless I absolutly have to.

WillbeanChariot · 01/03/2011 07:47

My postman is lovely. He knows I have a baby and i'm mostly in. If I don't get to the door quick enough he leaves parcels on the step then checks on his way back I have taken them, if not he leaves a card.

I feel sorry for RM workers, I read that they have had this stupid GPS tracking of all their rounds to say how long it should take. It allows them about 60 seconds or something to deliver a parcel so not long to ring twice, wait, write out card etc.

Our big stuff comes by parcel post in the afternoon and that postman is lovely too.

susall · 01/03/2011 08:07

We are very luck to have regular posties that cover our area and the main guy has the others told that if im not in take it to my dads over the road and vise versa, after I had to get one re delivered, funny thing was I was in my dads and answered the door for their parcel. We both get handed in packages for others in our section of the street too, same with the guys in the van, they seem to want to leave it with a neighbour rather than take it back, but always ask if its ok first. Couriers that cover the street also know the same and ive been at my dads and a parcel has been delivered there for me plenty times. Sorting office is also not far from is but have only been in it once and used redelivery about twice in the 12 years we have been here.

eden263 · 01/03/2011 08:59

My posties are pretty good, on the whole, but the local Home Delivery Network guy is another matter entirely. He's broken the lock off my back gate twice in the past (it's locked from the inside) due to trying to smash it open to leave a parcel when I was out. He'd then traipsed halfway down my garden and opened my shed to leave it in there. I did complain about it after the second occasion and ever since, he doesn't knock, ever, or even get the parcel out of the van, just puts a card through. One time, when I was really quick off the mark and heard the letterbox, I followed him out to the van and held the card up to him so he could see what I was trying to convey. He mouthed "fuck off" at me through the window and drove away!!!

shewasashowgirl · 01/03/2011 09:55

I thought I'd add that on Saturday I was sat in my front lounge and watched the postman walk to our front door, heard the post drop through and got up to pick it up. A bit later my Dh was going out and found a parcel on the door step which was supposed to be signed for left in the pouring rain by the same postman! WTF!! he didn't knock didn't and get the required signature, a sodden item of clothing left for anyone to steal on the doorstep on a London Street!

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