Today at work I was quite bored so was sorting the books out (horrible job!) So out the corner of my eye notice we have a customer and that my boss is dealing with her. Turns out she has a toy that she says isnt working. No packaging, no proof of purchase, so my boss says he cant do anything. She says "well you might aswell bin it then, it's no use to me"
So anyway I only found all this out after she left and I asked him whether he had tried new batteries, he told me that he asked the customer and she had said that she'd tried them and it still didnt work.
So I thought I'd try them anyway (did I mention I was bored!) because Ive known products in the past to act up in the same way when the batteries are dying.
So I open up the back and it still has the old display batteries inside, I replace them with new ones and it works, perfectly.
So I tell my boss to run after this lady to tell her that her toy does work and she has a right go at him telling him that it doesnt and he wont do anything about it! 
She never even came back into the shop to see!
Why would someone do that?