Pondered on this; Still Don't Know

[JemimaMuddleFuck]

I have a village beauty salon where I've been going for about the last 8 years (next village but two).

Over the years I've progressed to more than the "normal" bikini wax; mainly due to horrendous flooding re the "change".

Anyway; pre-booked appointment at the salon for the usual, 5 weeks earlier.
Went in and it was a Mum from the school (not usual Woman).
Bit gob smacked. Transpired that the Mum had bought the salon the Monday previously, the previous owner had been having hip and knee problems; and had sold on the business.

Well I had a bit of a meltdown. I was just a bit . .

I just didn't want to have a bikini with Her; because I "knew" Her. I have a lot of contact with her through the school.

Anyway I explained this and said I was a bit self conscious and not comfortable with it; would she mind if I cancelled and paid the fee.
I handed over £20 (charge was £17). She knocked my hand and the money went on the floor.
She said "Don't you think I'm as professional as you. Think I'll discuss your fanny at school. Think you have something worth talking about... I've seen it all"

Then she stormed into the back room saying (I think) "Don't let the door hit your fat arse on the way out".

She texted later, apologised.

I still can't decide if I'm being unreasonable; or if she was.

You were polite and graceful and even offered to pay the fee.
She gave you the kind of response you'd expect from a stroppy teenager. So YANBU.
What did her apology say btw? How was it worded?

She is well out of line. Don't go back, and tell everyone you know!

Tell people what an arse she is

Silly woman! Her not you

No. I won't tell everyone I know. I won't mention it.It's down to them.

As Dh mentioned; as she is well known/active in the community; and it's a small community; the core business will shrink and she's probably paid a lot of money for that.

Like me, most people don't want their nether regions administered by someone that they'll meet a few hours later for drinks.

The text just said "I'm so sorry I was rude; please visit again and I enclose a £10 voucher for any pre-booked treatment

YANBU in the slightest!

Yeah, her text makes me think she's only 'sorry'...sorry about lost business.

You gave her £17...not 10.

I wouldnt want my best friend waxing my chuff let alone a mum from school. Its all about having someone you have no other connection with. She says she is professional but her reaction was anything but. Great way to start a new business. YANBU.

Thanks all. Bit quieter in my own mind now.

I would be put out if anyone other than the person I had booked turned out to be doing my intimate waxing and I would expect them to respect that. Generally salons have the phone numbers of all of their clients so that they can ring if there is any problem - e.g. sickness and I would have thought that she would have phoned to tell you and give you an option on cancelling the treatment.

I think she probably panicked. If other people are going to feel the same way you do (very likely) then she's buggered, isn't she?

That said, I would not be letting that one go. I'd be telling all my mates how bloody ignorant she was to me! And I'd be wanting more than a poxy text apology from her. AND I'd be telling her straight that no way would I be going to her for anything - simply because of her rudeness to me.

She was really rude! I thought the same as your DH, but that really isn't your problem. She has burnt her boats probably for any other treatment you would have had, which was very silly and short-sighted of her. Surely all her business can't be muff bikini waxing?

Sorry, meant to do strike-through letters to read muffbikini waxing.

Do you think that you wre possibly the last in a long line of people thinking and doing the same thing and unfortunately you were the one that she snapped at? Especially if she is seeing her nely bought business disapearing before her eyes.

What she did was completely out of line but there may have been an excuse and she did text to say sorry.

I think the way she behaved is a sure fire indication that she WOULD indeed be discussing your fanny with all and sundry on the school run. She is clearly completely unprofessional, and knew it.

What a cock up. I'm tempted to recommend telling all about the incident, but maybe it's better to have the moral high ground.

Starting your own business is extremely nerve wracking, and clearly her anxiety about that has got the better of her. Still, if I were her, I would NOT have texted you, I would have sent you a huge bunch of flowers with a handwritten card to say she hoped the rest of your day was better.

Cow.

I think that failing to take into consideration who her potential clients were and any issues that may arise from that means that she is not actually a competent business person.

failing to put that into her SWOT on her business plan was a big mistake on her part. If she didn't even see it, then I doubt she's got what it takes.

She was rude, rude, rude!!

I once went to a salon also for a bikini wax only to find the therapist was a young woman who fancied the man I was dating at the time!!!
I asked for another person because I was mortified!

The salon thought nothing of it and were very decent about it.

So rude!! I don't blame the op for not wanting her to give the wax. The proprietor was out of order.

Given her reaction, I'd say you made the right choice!!!

Surely she would have seen your name in the appointment book? Should have known there might be a problem.

She was really rude. That's no way to conduct a business.

YANBU.

She has acted completely out of order.

I must admit I was a bit about whether this really happened when you said about the door not hitting your arse but either way this is not how you act.

Wait - by "more than the "normal" bikini wax" do you mean a brazilian? And it only costs you SEVENTEEN QUID?? Holy shit where do you live?! I need to move there stat!

PS she sounds awful.

What a freak! Maybe she's had a lot of this...but still! I would personally text her back and tell her that she is lcky you don't spread the word about her...and how she acted.