To feel like crying in Tescos

[bluebeach]

I am 8 and a half months pregnant and very hormonal so just having a moan really.

Have just popped to Tescos and as usual ended up with a basket full of shopping. Having lugged it round the shop I got to a free checkout isle and put my basket on it. A highly 'efficient' store manager approached me and asked me to take my basket to the basket isle at the other end of the shop as people with trollies wanted to use the isle I was on (looked around, no one behind me). Ok I thought, but then looked to the other end of the store where the basket isle had a queue. I said 'look can't I just go through here' I had a massive basket full and really didn't fancy hauling it to the other end of the shop and then queuing.

Looking at me like I was being very unreasonable she was then verified as a man came up behind me with a trolly with about 10 things in...much less than what I had. '
"see, other people need to use this isle'.
Actually feeling like crying I then had to carry my basket to the other till and wait about 10 minutes till I could pay. In the mean time, the trolly man whipped through and then isle again stood free. I would have put up more of a fight but I was so knackered after going round the shop and thought I would probably just cry in front of everyone if I tried to protest.

I know she will have had some kind of quota for keeping queues down, but it was just sh*t customer services.

Sorry rant over!! Tescos is bollocks anyway, I'm never shopping there again.

Hello Tesco

I recently stopped using you because you imposed a new store in my area despite massive local opposition, and as a result a lot of local shops I liked to use closed down. I use Sainsbury's now. Their food is nicer and I save about £10 a week. I have been very pleased with the Nectar loyalty card system as well, because I have more things to buy and get a better rate of return.

This thread just confirms my thoughts about your brand and I will stay well away from your shops.

Boff xx

tescos is shite anyhow ,i bloody hate going there im an asda gal

Do you remember the heady days of the 1990s when supermarkets vied for our custom and went all US-style-customer-service on us? Helping us find things and being nice and carrying bags to the car for us and treating us as honoured guests?

Then came RyanAir with its making fun of the public and its customers behind their backs, and suddenly customer service was unfashionable again.

John Lewis tried to keep the ship afloat but even there it has its moments.

If only people would start being pleasant again, we might even start spending our money instead of sitting on it in protest at the moment.

I've switched to using Budgens. Even Mary Portas likes it (read this PDF) though she does have a few moans as well - but I don't mind there being Australian rather than local

Stop moaning about poor service at large supermarkets. Just stop using them. Shop local instead.

Ahhh bluebeach I think you are on my antenatal thread, so just wanted to grrr for you. Hope you are feeling calmer now and here's to a stress-free last couple of weeks.

email for tesco ceo [email protected]

I WOULD NOT HAVE MOVED.
She is clearly (like so many supermarket staff thick as pig shite)
I would complain.

After reading this yesterday, my heart was pounding as I and took a basket through the trolley checkout at Sainsbury's.
They are not perfect, (HATE HATE HATE the self checkouts) but they didn't complain about the basket.

Tesco is hell.

We got asked to leave a couple of years ago because my 2 DS's were helping me at the checkout. Grumpy assistant was tutting because they were slowing us down a bit and when I politely pointed out that they were only trying to help me she told us to leave!

We now do our £130 weekly shop elsewhere.

(Asda and Ocado)

Have to say am 39 weeks pregnant, been in Tescos twice over the past couple of weeks, both times they have asked me if I needed help unloading the shopping onto the belt, packed for me and offered to bring groceries to car.

RunAwayWife lovely attitude towards supermarkt staff, can't think why they mightn't be falling over themselves to help you.

What a stupid person. i look forward to their response. I always found staff at asda really helpful when I was very very pregnant, they also seem to give a better response to complaints. i wouldn't hold your breath though waiting for a reply from tescos. I have never had a satisfactory response from them, or any response at all. WHen I found a lot of clover in their bags of spinach they promised to write and didn't. they also didn't give two hoots that there were no boy's Christmas clothes whilst there was half an aaisle of girls clothes. there tough luck in the end as i spent quite a lot on lovely boys christmas clothes at asda who did have quite a selection.

hey boffin Mum asda staff do take you to the shelf and point out the product you want and they ask if there is anything else they can do. Had to look for batteries and I never Know where they are hidden displayed. Perhaps having a screaming toddler in tow means they want you out of the store as quickly as possible before all the other cutomers leave!

Really sorry to read this OP, how completely ridiculous.

Tesco, if you are this, please train your staff to help mothers who have screaming babies. I was going through a till recently and there was a lady with a small baby who was really screaming. The lady serving me was getting upset no one was helping (you want more of these type of people). The other till operator was useless. I went to help once I'd paid and then finally someone came to help but the poor woman had been there for ages looking utterly mortified trying to calm baby and pack at the same time and the till operator couldn't be bothered to put things in bags or help in the slightest.

shes lucky you didn't dump the entire contents of your basket on her head. I would have.

don't really like Tescos now but once when i shopped there with a crying newborn, they opened a checkout just for me to get through ASAP. This seems really strange and this woman must be either mad or bad.

YANBU, how nasty and unnecessary. Beware though of making promises never to shop at Tesco again, they are easy to make but in my experience humiliatingly hard to keep despite the awfulness of the place!

I really hate Tescos - our local Tesco has been recently converted to a Tesco Extra and it's vile.

Like a zoo. Too brightly lit which does my head in and the bread is at the furtherst point of the store.

Queues are terrible and if queue too big then I never wait - just dump goods and go. If they can''t provide enough staff then tough.

I never do a big shop there any more - just can't stand the sensory overload.

Our nearest Sainsburys is lovely - I prefer the products they have there and staff much more intuitive. They also have a cafe.

I also frequent our local Lidl which is much more pleasant.