Hi, I had an experience yesterday in ASDA at the self serve checkout and wondered if it is just my local ASDA that has introduced a ridiculous policy or all of them? this is a bit long winded but;
I used the self serve checkout with my children (my eldest son loved to do this bit)and as all the items were swiped through, the last item was my DVD which had been at the bottom of the basket. I forgot I would have needed to get age authorisation or I would have used a different till. However, we waited for the self serve assistant to come over and authorise the sale of my DVD, however she told me that I couldn?t have the DVD as she had seen my son swipe the DVD. I thought she was joking as she took the DVD away and so I stood at the checkout waiting for her to bring it back (I assumed she was removing a security seal or something similar). The assistant saw me still standing at the till so came back to ask why I was not moving. To which I replied I was waiting for my DVD. Again she replied that as my Son had swiped the item I wasn?t allowed to have it.
I was purchasing all of the shopping on my debit card so I cannot understand why I was not allowed to have the DVD. I had to walk back through the store with both children and my bags of paid shopping to reselect the same DVD and take it to another checkout to pay for it.
when i got home i was still fuming over the way the checkout lady had spoken to me and lack of explanation, so i rang the store to complain (I have never ever rung and complained to anyone before!)
The Customer services manager told me that it was store policy to not allow items swiped by children to be sold. I replied that I have never encountered this situation before and there are no signs or notices anywhere to inform customers that their children cannot use the self serve checkouts. He told me that they had recently been caught selling an age authorised product to an underage person. However, clearly I am over 18, with my own debit card, photo id, and 2 children in tow and obviously old enough to purchase a 15 rated DVD (I am in my 30's).
The manager then suggested that I should shop without taking my children with me!! If I could complete my shopping without having to take the children around the aisles with me I would, but I work full time and only have weekends to undertake such tasks.
AIBU to think this is ridiculous or have other people encountered this?
I have emailed ASDA to complain but so far nothing back..