AIBU, re Primarks - returns policy

[Greenkit]

A few weeks ago I bought DS some new pants; two packs costing £6 each.

Took them back to Primark today to exchange them, as they were too small, apparently the policy is not to exchange any underwear, unless it is damaged in some way.

Ok great I said but I wasn?t aware of this, it was explained that there are signs around the underwear section (Mens) and it is also on the bottom of the receipt. PLUS the checkout person should have told me when I bought them, that there were no returns on underwear.

Oh said I, but they didn?t. Sorry cant do anything about it!!

So I am £12 down with pants I can?t use.....I move on

DD need some stuff so we carry on shopping, we go get her some pants, no signs around about no exchanges.

So I ask, oh said the lady they were here but we don?t have them anymore. They are over there ?points to the pants in packs section? but not here ?pillars with pants on? oh and its on the bottom of your receipt and the check out person will tell you......

Finish shopping and go pay, NO they didn?t tell me you can?t return underwear at the checkout. Yes it is at the bottom of the receipt, bit late once you have paid though.

So should I write a letter to complain??

That you can't return them is fair enough really, but they should really at least bother to put signs up everywhere it applies (not just in the mens underwear section, in the kids too). So on that last point YANBU to complain.

oh lord,
Do Primark staff have to have regular tetanus injections?
I would require danger money to deal with skiddy pants ;-)

YABU we have this refund policy where I work I'm not aware of any company that don't. My local Primark have a notice at the till stating their policy.

Not only do I not want to buy knickers that may have been worn by someone else I quite frankly do not get paid enough to check pants to see if they have been worn, which is what I tell my dear skanky customers when they suggest I have a look to see they haven't been worn. Erm... no thanks I'll pass.

YABU - used pants!

YABU

As others have pointed out - would you buy second hand underwear?

But also: you're shopping at Primark. Half the reason they have super cheap prices is because they don't pander to customers complaining about the rubbish quality or faffing over returns. It's the pact you make when you buy there - poor customer service in return for cheap prices.

Now personally I don't see anything wrong with that. It seems a fair trade.

Can't understand people like Mary Portas and yourself who expect Primark staff to be something akin to John Lewis associates - it's not going to happen!

YABU. I wouldn't buy my undies from a shop who accepted returns on them. Imagine who might have tried them on! Grim

YABU to want to return underwear, but YABU to shop at Primark at all!

whats wrong with Primarni Primark? ?

YABU. If someone returned them because they were too small, then it would suggest to me that they had actually tried them on in order to discover that they were in fact too small. Ive never actually come across a shop that refunds on pants and quite frankly, I wouldnt buy if a shop did have a refund on pants policy.

YABU, if I even had an inkling that they took bought pants back, I wouldn't ever buy them from there again.

Would you have really got the size up if they had said no returns? Why wouldn't you have got the size up anyway if this was the case?

YABU

I took done knickers back at Sainsburys. They were a 3 pack which hadn't been taken off the hanger and had labels on them but I was prepared for them to not take them back.

I hadn't tried them on by the way

Sainsburys

I can think of nowhere that allows you to exchange underwear.

yabu

YABU and the fact that you tried to return them is unbelievable.