Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU for getting upset during this Doctors appointment?

41 replies

MummyOnTour · 02/02/2011 00:07

I am 32 weeks pregnant and just moved to a new area. I signed up at the surgery next to my house and asked if I could start my antenatal care there. The receptionist made me an appointment to see the Head of Antenatal stuff Doctor, which I turned up to this morning.

As soon as I sat down (with my big belly and hospital notes) she abruptly said 'what are you here for?', which seemed a bit cold from the start, but then went on to seemingly have an issue with everything I said, which I was not expecting from any kind of appointment, never mind this one!

I explained that I was here for an antenatal appointment and she said that it was not antenatal clinic day and that I had been booked as a routine appointment. How was I to know this - I was just turning up to an appointment that the receptionist asked me to go along to - she made me feel like I was completely wasting my time for being there! She said that I needed to book another appointment with the midwife who is in on a wed and fri. I said that I couldn't do wednesdays so could I do fri. She said that the midwife was fully booked then and the following week, so it was really important that I should wed as I needed blood pressure checks etc done. She had a blood pressure machine sat on the desk next to her so I said well can you not do that for me now? She said no because I was on a routine appointment not an antenatal appointment!!

Few other bits too that just were really abrupt and rude - when she said you need to register with the hospital I explained that I'd already booked into the birthing centre. She said no you haven't, you can't have done, you have to have booked through the hospital. I had been told by the birthing centre that I was booked in, I was just passing on what they said to me - no need to make me feel so stupid?

And I said that I wasn't due to be seen by my previous midwife for another couple of weeks, but again she told me I was wrong and that I would be due to be seen at 31/32 weeks. Obviously in different areas they have different schedules as I showed her my notesthat I was actually correct, again don't know why I felt like she was being argumentative rather than helpful?

In the end we left it with her saying that she would get the midwife to call me to try and get me fitted in somehow for Friday, but this was only after I was trying to not let the tears roll down my face and I think she noticed I was upset by this point.

I don't normally get upset like this and would normally stick up for myself if I feel someone's being unreasonable, but I think I just felt so shocked as the whole appointment was not what I was expecting, I left feeling like I'd wasted her time for being there (I was told to go to this appointment, I didn't randomly ask for it!) and that she wanted to pick holes in anything I said and couldn't help me.

Am I being over-sensitive / hormonal about this??

OP posts:
xstitch · 02/02/2011 14:19

YANBU, definitely complain. I have worked with some doctors with awful bedside manners. IMO they way that dr spoke to you was unacceptable.

Put all the details in writing to the practice manager, the GP needs some CPD in communication.

vess · 02/02/2011 14:24

So they never ever measure blood pressure during normal appointments then?

Pixieonthemoor · 02/02/2011 14:39

You may be hormonal but she is a bitch and one day you will not be preg anymore......and she will still be a bitch! I would write a letter of complaint to the practice manager. She cannot be allowed to get away with this level of rudeness - it is an utter disgrace. I hope that all goes well for your pregnancy

LDNmummy · 02/02/2011 14:44

YANBU, this kind of thing has happened to me before. Hate GP's who have an attitude problem. If you don't like your job then don't do it instead of bullying people who come to you for help. Make a complaint about it if it really upsets you or switch to another GP if you can.

BLOO3Z · 02/02/2011 15:34

sounds completely unreasonable to me and so nasty bearing in mind your condition, for goodness sake what is wrong with people these days. Think I would have asked her which charm school she went to?

MadamDeathstare · 02/02/2011 21:12

This reply has been deleted

Message withdrawn at poster's request.

Eglu · 02/02/2011 21:55

I think the fact that you were a new patient should have made her kinder and more caring, not the opposite. Definitely complain.

Is there another GP surgery nearby that you could register with?

microserf · 02/02/2011 21:55

Hi MummyOnTour, I am a bit late here, but I was really annoyed by how the GP spoke to you.

YANBU, I would have either bitten her head off or burst into tears if a GP had spoken to me like that while I was pregnant (with the hormones, it was usually a toss up between the two). I hope you get a nicer GP either at this practice or you can move to another one.

MummyOnTour · 03/02/2011 17:03

Not really sure that there's another surgery within walking distance, and as I don't have a car at the mo this one seemed like the perfect solution...such a shame! Really appreciate all of the comments, feel much better and reassured for hearing them. I will be contacting the surgery!

OP posts:
humanheart · 03/02/2011 18:23

Angry Angry at this horrid cow - big BULLY Angry

well done for making a complaint. the practise staff are probably hoping more people will make complaints so they have evidence to do something about her.

YAMDNBU

skybluepearl · 03/02/2011 19:01

write a letter! how vile for you and just when you are really vulnerable.

cumfy · 03/02/2011 22:39

Look on the bright side, at least you know she's fucking useless.
You could have caught her on a good day, and then 2 years down the road have some important clinical judgement about your child resting in her evil grasp.

Take soundings from the locals about your next doc.

radstar · 04/02/2011 13:14

I had a similar experience to this although in an eye clinic and I wasn't pregnant and hormonal.

There was a whole catalogue of examples, like you she seemed to be having a go at me for not "knowing the system" when I was just following the instructions I had been given by th GP and optician. She was so rude I did say to her that it wasn't my fault and that I didn't like the way she was speaking to me. She then had the audacity to say she had been here since 8am and was busy and tired. Shock So had I!

I managed to hold my own and say that wasn't my fault and called out to my dh to come in as a witness. Unfortunately I then lost the plot and burst into tears which horrified him and he took over the questioning of her.

I ended up making a complaint (not discouraged by the nurse I might add so what does that say about her behaviour?) and this was at the hospital I work in as a medical professional, so I didn't take the decision lightly. I just didn't thinkshe had the right to get away with speaking to patients like that especially as many would be more vulnerable than me and would fall for the "poor me I'm overworked line"

I did receive an apology from the hospital.

YANBU but only you can decide if you want the hassle of complaining etc

musicposy · 04/02/2011 13:43

YANBU, definitely complain. Let us know what they reply - would love to see this GP have to apologise!

giveitago · 04/02/2011 13:58

Hum - my dh was in a similar situation (backstory - he went to a&e for a huge burn to his arm - whilst being treated the doc said his undereye cholesterol marks were huge and once he explained the situation she said whilst you're 'dieting' you might have a huge coronary and just go get yourself some statins and do it fast'

We get home - three days I couldn't even get through to gp and one 4th day there was something wrong with their phones - I got to end of queue and then cut off. When I finally got through there were no appointments (no shit) but they said there was an emerhgency appointment and was it an emergency. Well I don't fecking know but the doc a&E seemed to think so so I went for it.

DH gets home telling me the GP had a real go at him and he wanted to complain. I googled this gp and it appeared she'd had lots of complaints and had routinely taken people and their families off their lists where anyone had complained.

I was furious but we didn't complain as the other gps are great there and we didn't want to be taken off the register just because a shitty gp has the upper hand.

After that long winded explanation - I'd just move on but ensure you get better treatement next time.

Unfair but that's how it is I guess.

BlackSwan · 04/02/2011 14:24

I so do hate the NHS. People are so rude.

I took my 12mo for his shots a few days ago and the harridan who gave him the injection told him to "get over it" when he cried.

New posts on this thread. Refresh page
Swipe left for the next trending thread