Four hours waiting for DD's blood test today because some lazy-arsed secretary at a famous London childrens' hospital couldn't be bothered to fax through some blood forms to our local pediatric ward. I asked her to do it three days ago, we turn up, no forms. I call her. She says she'll 'get someone' to do it (no apology for not doing it previously). We wait. No forms. I call again. She says she gave it to a registrar to do and they haven't done it. I say 'sorry love, I thought it was a registrar's job to look after sick children and your job to send faxes' (oh, ok, I thought that, I didn't actually say it). We wait. No forms. I call her. She's gone to lunch. We wait, with DD asking every few minutes if it's going to hurt. Three and a half hours later I call her and say 'look, do you mind faxing the forms yourself because whoever you've been asking to do it clearly isn't going to' (I really do say it this time). Three days, four hours and one very stressed little girl later, the forms are faxed. AIBU to want to complain to DD's consultant about this?