- If we cancel your booking
We aim to provide your holiday as booked. But if, for example, there are not enough people booked on your holiday or you do not pay the balance of the holiday price on time, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday you can either have a refund or accept a replacement holiday from us of equivalent or closely similar standard and price (if one is available). This can include the choice of a replacement holiday from another TUI Travel Group company. Should you choose this option the terms and conditions of your holiday will not change and these conditions will still apply to your booking. In either case, we will pay you compensation, using the scale shown (unless we cancel your holiday because you do not pay us the balance of the holiday price or because of one of the events listed in the ?Important note ? events beyond our control?) and we will always refund the difference in price if the replacement holiday is of a lower standard and price. We will not cancel your holiday less than eight weeks before you go, unless this is the result of one of the events in the ?Important note ? events beyond our control?.
- If we change your booking details
We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you or your travel agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure. Flight timings shown by us are for guidance only and may change. Your Confirmation Invoice will show the latest planned timings. Your actual flight timings will be shown on your ticket (including any e ticket itinerary), which you should check carefully as soon as you receive it.
Major changes to your holiday
Occasionally, we have to make major changes to the flight or accommodation making up your holiday with us. If we tell you about any of these changes after we have confirmed your holiday booking, you may either:
- accept the new arrangements offered by us; or
- accept a replacement holiday from us of equivalent or closely similar standard and price, if one is available; this can include the choice of a replacement holiday from another TUI Travel Group company. Should you choose this option the terms and conditions of your holiday will not change and these conditions will still apply to your booking.or
- cancel your holiday with us and receive a full refund of all monies paid.
Either way, we will pay you compensation, using the Compensation table shown, unless the change is for reasons beyond our control (see the ?Important note ? events beyond our control?) and we will always refund the difference in price if the replacement holiday is of a lower standard and price.
Major changes to your holiday for which we will pay compensation unless the change is for reasons beyond our control (see 'Important note - events beyond our control'), using the scale shown, may include the following changes: a significant change of destination; a change in accommodation to that of a lower category, a change in the time of your departure or return flight by more than 12 hours, a change of UK departure airport (excluding changes between London airports, London, Ebbsfleet and Ashford stations and between Dover/Folkestone ports). These changes are only examples and there may be other significant changes which constitute major changes. This standard payment will not affect your statutory or other legal rights. We will only make one payment for each full-fare-paying adult in the holiday booking. Any children not paying the full adult fare will receive 50% of these amounts. Children using a free child place will not receive any standard payment.
Compensation
Any compensation payable will be on these scales, based on how many days before your booked holiday departure we tell you of a major change.
Period before departure when a major change is notified Compensation payable per person
More than 56 days £0
55-29 days £10
28-15 days £20
14-8 days £30
7-0 days £40
If the change is not acceptable to you
If any major change indicated above is not acceptable to you, you can cancel your holiday booking. In this case, we will refund all the money you have paid us and will pay you compensation, as shown above, depending on how many days before your holiday we tell you about this change unless the change is for reasons beyond our control (see 'Important note - events beyond our control'). This standard payment will not affect your statutory or other legal rights.
Important note - events beyond our control
Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
Basically from this they will not compensate due to it being crcumstances beyond their control. I would imagine that as its May they are waiting to see how the situation pans out. I would look at the option of changing your holiday now if your concerned. You may have to pay a price for amendment (usually £30, but there are still many on offer with free child places. AFAIK the holiday villages all offer first child free. You should be able to change the holiday at the angency you booked through. It is just a change of destination though, you can't use the possibility of riots as an excuse.
I agree a week before is short notice and would personally be looking to get a secure booking now - except be aware something could happen at that destination too.