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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think This is B***dy Ridiculous???? & Want to Complain??

33 replies

rockinhippy · 19/01/2011 16:58

Starting to feel the NHS have got it in for me at the momentHmm (tongue firmly in cheek)& the reforms might be the kick up the backside some of them need

I've just got off the phone to a Hospital Dept I was meant to have an appointment with.....taken me all week to finally get through & left a message yesterday explaining I CANNOT (for the 2nd time) Make a 9.30 am appointment in another Town, when I have to get DD to School HERE

!st letter after referral... offered me a 9.30 appointment with a Doctor that I have seen before & have no faith in at all, didn't like the Guy & he is behind the times in his field Hmm..........no "choice" offered just told to be there & this is the Dr I would see........I rang & said I couldn't make any appointment before 10.45 am, due to DD, & didn't want to see this Doctor & asked for another I know to be good. This was given ^ sent out.

Unfortunately on the day, we were all ill, & even though I intended to push myself to make the appointment, I was up ill all night & had to ring early on the day of the appointment to say I just couldn't make it as in too much of a state....found out later, we "may" of had swine flu, so probably did THEM a favour too.

So this appointment, that I have had NO say in, & could never make, has been my 3rd.....so they are treating my calling & saying I can't make it, & ALL other times, as my Canceling appointmentsHmm......

& its 3 strikes & your outConfused because they have targets to meet, & giving me another appointment I CAN make will take me outside of that time scale, so they've struck me off Shock & its back to the Specialist for a re-referral Angry

FUMING at the stupidity of the system & the inflexibility of this DepartmentAngry

OP posts:
Newgolddream · 19/01/2011 18:26

"when I asked a question about something medically accepted in the US, his response was there's a load of rubbish on the internet" - to be fair to the Doctor hes telling the truth!

DayShiftDoris · 19/01/2011 19:07

Choose and Book is about choosing the cons and / or the hospital you want to be seen by... not appointment days and times

Outpatients clinics usually have set times when they run and sometimes 'New' patients are only seen in the first hour by the actual consultant...

Though not always.

And the wait for these appointments are HUGE... each appointment costs upwards of £100 to run and cancelling last minute wastes appointments.

Ask to be re-referred and accept what they give you

pascoe28 · 19/01/2011 20:01

Hmmm, now if only you were able to choose where you receive your treatment...and change doctor if you wish.

Oh, wait a minute....

rockinhippy · 19/01/2011 21:13

"when I asked a question about something medically accepted in the US, his response was there's a load of rubbish on the internet" - to be fair to the Doctor hes telling the truth!

Too true Newgolddream :) but in this instance he was wrong....I wouldn't of minded but my info hadn't even come from the net, but from various relevant sources including Doctors, so sadly doesn't instill much faith in said Doctor & this appointment is sort of related

& dayshiftdoris I didn't need a time/day, any day would be fine & any time AFTER 10.45 (maybe slightly earlier) .....the 2nd appointment I was given, but was way t ill to attend was at 11 a.m, so the clinic does run later

& I totally understand what you are saying re wasted appointments costing money etc, & last minute cancellations aren't really acceptable, you ARE right, but I didn't actually get much notice of the appointment..I only received the letter last Saturday & have been ringing frequently during the course of the day Monday onwards

Had I had 2 weeks or more notice, then DH could of taken a day off, so it wouldn't of been an issue.......though as relevant a side note, its a known fact that people with ME & FM really struggle healthwise on a morning, so early appointments in another town are kind of missing the point anyway........that said, I personally get up at stupid o'clock, so as to be well enough to take DD to School...but they don't know that Confused

& whoever said about the "automated" service (sorry Blush you are on "the next page" & too brain dead right now to hold that much info right now) thats exactly what DID wind me up, NOT the Woman I finally got to speak too.....after trying all week & getting a looped recored message telling me that extension was engaged(Hmm like thats not a bl@@dy wind up Grin)

the reason she wasn't allowed to give me a later appointment was because it would mean taking one the following week....which I have no problem with...but that takes me outside their target time, & the automated system would flag it up & they get into trouble.....so instead of a patient going a couple of days past the target date, & being quite happy about that......they have to go back to the referring Specialist via the GP (not even sure my GP can deal with this one), which could take MONTHS :(

Interesting pascoe28 I've not looked much at any of the NHS reforms blurb, as got to admit in my situation it scares the hell out of me.....all I keep thinking is, I hope Claire Raynor keeps to her word & comes back & HAUNTS the B@$T@£DGrin

though looking at that, & seeing all your other YABU replies makes me wonder IF we've perhaps been the trial for some bits of the reforms, as I genuinely didn't realise that the choose & book scheme wasn't National Shock ....

perhaps we ARE spoilt around here then Shock, because hospital referrals mean we get a letter with a password inviting you to ring the appointments line, with a list of clinics & Doctors serving them to choose from, you can even look them up online to see wait times, performance etc etc, though generally I just go for our local hospital as its easier with DD & School.......sadly this particular clinic doesn't run from there

& to the people who mention our "free" NHS etc...I too TOTALLY agree that we DO pay for it.....& when working, which I have done full time all my life until taking ill, I probably DID pay more into that particular pot too

I don't see why that would be so hard to believe some people do, reasonably high earners with packages including healthcare insurance etc ARE going to be paying a lot into a pot they aren't going to be taking much out of Confused

Still a bit [shocked] that some of you can't see that not EVERYONE can arrange alternative childcare at relatively short notice, not everyone has family nearby, & some of us have friends who all WORK......& where as I'm more than happy to ask another Mum to take DD(as someone suggested I wasn'tHmm) to make this appointment it would mean asking them to get up much earlier than they would normally need to....fine in an emergency situation, I don't doubt they would help, (as I would & have done myself)but I wouldn't take the P by asking that of someone when asking for a more convenient appointment time....or even more notice so DH can help is surely more appropriate Confused

OP posts:
rockinhippy · 21/01/2011 11:24

Just as an update for anyone remotely interested Grin I decided not to bother with complaining as realised perhaps we are spoilt around here......but saw my GP yesterday & amongst other things mentioned the above as by way of starting again & rescheduling my appointment at said clinic....

my GP was veryShock & is raising it as a complaint herself, by way of the stupidity of the inflexibility of the automated system meaning SHE has to waste time re-referring me....& she said that they had no right not to give me a choice of times & couldn't believe how ridiculous it was....apparently I'm not the first patient they had back in recent weeks & its something they've been looking into

OP posts:
ivykaty44 · 21/01/2011 11:30

you could have the first time rang each day and asked for a cancellation. I took me some 6-8 days of ringing every day and I got my first appointment changed to another time and another day - actually three weeks forward.

TBH I would take my dc with me to the appointment rather than miss an appointment

nymphadora · 21/01/2011 11:31

I had an appt to a clinic which wasn't urgent but because of targets they had to give me one within a certain time scale & offered me one as such. I happened to be on holiday at that time but couldn't get another without being referred as it went outside the target time(appt was on last day of timescale. Had to waste GP time getting a new appt

rockinhippy · 21/01/2011 11:46

nymphadora that was exactly the situation here, its an automated system, if they don't see you within a certain time, they get flagged up as "fail" & get into trouble, no flexibility at all,

& ivy DD is at School, so not really the right thing to do here

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