Rant, sorry.
We ordered some nice new furniture for the newly decorated study in our new house. It's the first room that's actually finished so we thought we'd splash out on new stuff. We ordered a desk, a bookcase and a side table to go next to the armchair, so we'd have somewhere comfy to sit and read and somewhere to stand a mug of tea.
The desk and the bookcase arrived fine, the table was cracked. Company sorted it out; fine, no problem, we'll send another one. Unfortunately the second one also arrived damaged. This time apparently they deem it impracticle to send another replacement so they want to refund my money. I said no, I'd still like the table thank you very much, I'm happy to wait for another one, can't believe another one would turn up broken.
They said no. They cited a couple of incorrect excuses and won't send it. I have been emailing them all week and they won't budge.
Now I know it's not the end of the world and not life or death but I am pissed off. I just want the sodding table.
AIBU or should I just give in and accept the refund?