Placed an order for about £200 worth of bedlinen and other stuff over Christmas with a named delivery date of today (which I paid an extra £7 for).
Order has not shown up. No phone call, no email, nothing. Called customer services who were very blase about it and just said I will get a call tomorrow AFTERNOON to explain what's happened. They have no idea where my order is and didn't even apologise.
If I have to wait in another day to receive this delivery, it will cost me my day rate (am self employed) which is more than the cost of the order itself.
I am 8 months PG so this has annoyed me more than it usually would, but I'm so pissed off I'm tempted never to use them again.
In fact I'm totally annoyed with shopping in general at the moment. High street outlets seem to have poor stock, relying on their shops as mere showrooms and expecting people to then order online, and then the online service is unspeakably crap too!