Like many others we have had burst pipes - ours burst on Christmas eve. All things considered we were very luck, with damage only to the utility room (were pipes were) and the kitchen. Dread to think what would have happened if we hadn't been in.
Anyway, since Christmas Eve we have been trying to reach our insurers on the phone to report the incident and arrange for an assessor. But despite numerous and prolonged attempts all we can get is a message alternatively telling us that 'we are held in a queue and our call will be answered shortly' or advising us that 'there are an unusually high number of calls at present no shit sherlock and perhaps we'd like to try again later'
Have tried ringing in morning, afternoon, evening, even late at night, regularly holding for over half an hour at a time and it makes no difference. I can appreciate that they are busy but am starting to wonder if they have any staff on at all.
So AIBU to be well pissed off by now? How long is reasonable to be expected to wait on the phone before someone picks up? Am starting to stress that when we do get through they will disallow our claim saying that we didn't inform them in time.