to be very angry / livid with 02

[MumNWLondon]

DH and I have had phones with O2 for years. Both on same account. About a year ago his phone (v old) broke so he got a new one - and entered into new 24 month contract. I was still thinking about what to do.

Anyway finally decided this week after procrastinating for nearly 2 years to get a blackberry, with t mobile.

Call up o2 to get pac number to transfer my my number and I get told I was still in contract - my phone is over 5 years old.

Turns out they put DH's phone on my number.

Anyway have been on the phone to O2 and they "can't help me" as I didn't tell them at the time and the number apparently was on the t&c when the phone came.

DH VERY insistent that he told them his number and its their mistake although clearly he didn't check the t&cs.

So now i can't take my number (can take dh's) and he has to have my number. Not sure a big deal but annoying.

Superviser from 02 calling back to explain again that they can't help - any ideas?

Also it will cost £130 to get out of dh's contract, which is made as the phone he has would be around £50 on PAYG.

And to top it all off, DH has had 150 mins each month that he hasn't used, i only had 75 mins that i sometimes went over a bit because it was the wrong way around.

was the phone in a joint account? as if not can you not claim you never gave permission for your number to be used?

YANBU to be angry no

Yes, it was a joint account. I am 100% sure sure it was their mistake, as we are both very careful to clarify which number we are talking about.

of course they can help you - it's their mistake & they need to sort it out. You need to keep on them re this

thanks for support, have now spent over 2 hours on phone for this (what a waste of time), - after speaking to superviser's superviser etc they agreed to waive exit fee of £130 for me on conditional DH has new 12 month contract.

glad you got some result!
If it's any consolation I won't ever use them in support - OK?