I was admitted to our local hospital in Essex with recurrent severe abdominal pain - I had been into A&E twice with it prior to this, and finally they kept me in, to try to find out what was wrong with me.
I was nil by mouth for the first 36+ hours, and then had exploratory abdominal surgery. Following this, I was in a side-ward and once dh went home, I was all on my own. I came back from Theatre at about 4.30pm, and was told I couldn't have anything to eat, until I had had something to drink and kept it down - but no water was forthcoming for me to sip, so I had to wait until the evening drinks trolley came round at about 8pm, when I finally got something to drink.
This stayed down, so I asked the night staff if I could have something to eat, and finally, at around midnight, I was brought two of the coldest, toughest, most leathery slices of toast I have ever eaten - frankly I wouldn't have choked them down if I hadn't been starving.
The next day, breakfast was just cereal, and I was sooo looking forward to lunch, but due to the after effects of the anaesthetic, I nodded off just before lunchtime, and woke up to see the lunch trolley heading away from the ward, past my door. I had to get myself out of bed (first day post op, incision, drip in my hand) and chase the trolley to get them to bring me something to eat, otherwise I would have been left with nothing at all.
Oh - and the night before, when I had recovered somewhat from the anaesthetic, I needed to go to the loo, so a healthcare assistant escorted me there, and left me - and never came back! I waited for a while, and then sorted myself out, went back to my bed, made my bed and got back in - thankfully without falling over and busting my stitches!
When I trained, it was standard practice that once a patient had woken up from their anaesthetic, and was a bit brighter, they got their hands and face washed (to freshen them up a bit) and were helped back into their own nightclothes. It would have been unthinkable for a patient not to get their post-op wash once they were ready for it - yet at Southend General Hospital (now a university hospital), the only way I got a wash at all was because I was able to go and get one myself.
In the whole time I was on the ward, I never once saw the sister/charge nurse. I may have trained in somewhat oldfashioned days, but when I trained, the nurse in charge on each shift did at least one round during their shift and spoke to all the patients - even if it was just to ask how they were feeling.
There are far too many stories like the ones on this thread. The answer is more nursing staff who are trained well, care, and understand that the simple things, like nutrition, hydration and hygiene are just as much a part of nursing care as the more technical or specialist tasks.