to think this is a really rubbish excuse

[Frazzledmumwithsmudgedmascara]

Last week I started going to a slimming group, one of the well-known ones, I won't name them on here. Last week I didn't have anything to do with the support team that work there, as the group leader did a new members talk to me, then weighed me herself after the group chat session.

Tonight I arrived, and didn't know anyone at all. I queued to pay, and the woman taking the money didn't acknowledge me as she was chatting to someone else, she simply held out her hand for my card and money. I then went on to the queue to be weighed, and when eventually it was my turn (the weighing ladies were chatting away to many people hence it took a long time), the ladies doing the weighing were chatting to someone else, ignored my "hello", wrote my new weight in my book and gave it back to me without saying a word.

I didn't stay to the group session after weighing tonight as my DH was working late and I left the children with my neighbour so I could go to weigh-in. I did explain to the group leader that I wouldn't be able to stay every week for the whole session due to family commitments.

When I got home, I emailed the group leader about my experiences tonight. She emailed back a short while ago to say that she feels that her team didn't talk to me as they don't "know" me because I didn't stay to group tonight, and that they are very busy and perhaps that's why they didn't acknowledge me.

I have just emailed her back to say that I don't think that someone being "busy" or not knowing me is a good enough reason to not reply to a customer saying hello, and that regardless of whether I stay to group afterwards or not, I expect to be treated politely and pleasantly, not just as an inconvenience. I mean, how much effort is it just to acknowledge someone, with a brief "hello" and a smile? I have told her to please be assured that if I find her team to be rude and ignorant again next week I will tell her at the meeting and that I look forward to being treated nicely at weigh-in next week regardless of whether I stay for the session or not.

AIBU or is her reason for the rudeness crap?

BTW, the group leader is just like Marjorie Dawes from Little Britain....

[adrenalinejunkie]

i wouldnt go back, try paul mckenna i can make you thin book, it comes with a cd and you can get a seperate journal. It is very motivating and really does work. The book makes you feel good about yourself and you can eat anything you want.

[frozenfeline]

YANBU

[Penelope1980]

When I used to do WW I went from having a great club and leader to going to a new club and the woman weighing me in (who was bigger than me) started complaining about how much weight I was losing compared to her, and how hard she was finding it etc. It was very odd. She didn't last long though, I think she was removed - I guess it's not good for business when the person weighing the people in reacted to weight loss with "lucky for some".

[RockinRobinBird]

This has been my experience so often. Part of the problem I find is these women have been going for years, treat it as a social club and don't care if they lose weight or not. Then it becomes very cliquey and impossible to break into and you're left feeling like a spare part. God on you for doing something about it.

[ItsAHollyJollyTee]

Sounds like Weight Watchers to me. Their customer service in the UK is really awful, which is too bad because it's really great in the US.

I recently stopped using their UK website because it was so rubbish, especially compared to the US one.

[MidnightsChild]

Have to say that my only experience with slimming clubs in RL has been negative. I've tried my local WW a couple of times but had the same experience as Riven had at SW. Indeed, it drove me into the arms of those "buy your meals and snacks" type places. I don't use those anymore, although it did open my eyes to the value of good quality counselling and taught me about my relationship with eating. These days I do my own thing as, let's face it, its about changing eating patterns for life and not dieting per se.

OP, I'm impressed by your determination to follow through ... well done! Good decision not to return though.

[Frazzledmumwithsmudgedmascara]

It was slimming world :)