Ok, here is my experience of my day in Clarks, tell me what I should put in the letter and what I should leave out as being petty and risking complaint not being taken seriously!
Alternatively you can tell me if you think its worth complaining at all!
I got to Clarks store with DD1 (2.2yo) & 2 (7 mo) to get feet measured on Monday. I make the assistant (I shall call her CA) aware that I can?t buy the boots for DD1 until the Wednesday but as DD?s will be in nursery rest of week I want to get their feet measured and fitted so on Wednesday I can come in and just pick up what I want. I was willing to buy DD2?s shoes that day.
I ask which DD shall we do first, she says get them both out and I?ll do them at same time. So I am holding DD2 whilst she measures DD1, all the while she talks to another member of staff ?can you see her, what?s she doing etc?. I assume shoplifter or something. I tell CA that DD1 already has brown boots but I am looking for a nice pair of black boots for winter, I point to a pair in the toddler section. She then gets up and walks away, DD1 no shoes on wandering round shop and DD2 still waiting to be measured. She comes back and has 3 boxes and says she can?t have those boots as she is now a 7 so I?ve brought these and takes a brown pair out and puts one on DD1. She says excuse me and walks away again. I wait for her coming back and she returns and says ?how do they feel?. I am still holding DD2 and asked for black. I say, I?m looking for black. CA replies I?d bring her back on Wednesday to get boot fitted, I explain again that she won?t be here on Wednesday and that if she could fit it today I will pick them up on Wednesday. She then tells DD1 off for touching a shoe on the shelf. I also tell her off and tell her not to touch things.
I then say can I have DD2 measured, hoping I could then put her back in buggy and have a look at the boots for DD1.
She starts to measure DD2 and says she?s curling her toes so I can measure her, you?ll be better to bring her back in on Wednesday! I say again she is in nursery on Wednesday. DD1 touches a show again and assistant says ?I?ve already told you not to touch that? She then says does she really need shoes, I say yes she?s pulling herself up on furniture etc and with socks and wooden flooring she slips so would rather she had shoes. She then asks is she walking, I say no she?s 7 months. I explained that she had shoes but unfortunately lost one which was a shame as I liked them and paid a lot of money for them. CA replies ?oh why would you spend a lot of money on a baby that age?. I said they were from here and that?s a lot of money in my opinion for a 7 mo when they grow out of them so fast. She then replies, this is the bit that riled me most, ?see to be honest we?re getting inspected today?.? At which point I said fine forget it and packed up DD?s and left.
I?m annoyed as I have only ever bought Clarks shoes for the DD?s. DD1 was a size 2 at her 1st birthday but DD2 is a size 3 already at 7mo so needed shoes a bit sooner. And just because you are being inspected doesn?t mean that customer care goes out the window!
Would you complain? Am I being unreasonable in wanting to complain?