to consider changing my bank? (tmi, apologies in advance)

[PercyPigPie]

Unfortunately I am miscarrying at the moment and today have passed some worrying clots. After failing to get through to the midwives or the nurse at our doctors, I called NHS Direct.

I started to give my details and a graphic explanation of what had happened with regard to the size and colour of the clots when a squeaky little voice at the end of the line said 'er, did you mean to call First Direct?'.

I am so embarrassed - I always get those two phone numbers mixed up and had even gone all the way through their security questions on auto-pilot!

Sorry to hear your news, mudandmayhem. Hope you managed to get a decent response from your hospital.

I've always been utterly impressed with FD call staff - I'm sure they would treat your situation with the tact it deserves

kitchenroll it most certainly is...

Although given their staff turnover up here I'm surprised there aren't more of us hovering around!

Actually, this is a whole other thread isn't it... I shall start one forthwith...

Deathjeff, where were you Leeds or Scotland?

Scotland :)

Chilliest airport hangar of a callcentre that I have ever experienced in my life!

I have to say I have stuck with FD as I find their service better than anywhere else although it does have its flaws every now and again.

I was in Leeds, not overly cold, but near a cesspit and the smell comes in through the air con. I would have been with them still, except i got my charges back from them when i left.

Does it??? That's awful. I worked the late shift and the office was in quite a dodgy area with no public transport... so they both have their foibles!

It's not a job I miss... I think they ask far too much of their staff.

No i am sure i lived on Halton moor down wind of it too! The smell used to make me heave on a good day.

And one of the days i was training it was really bad, and i said WTF to my trainer and he said its the cesspit round the corner.

Or perhaps he was talking the piss now i think about it oh well something stank there!

Found it Yorkshire Water- more info »
PO Box 500, Bradford BD62LZ
0845 124 2424 () ‎ 9.5 mi W
"UK-Bradford: sewage-treatment plant construction work. Publication date:03/04/2010. Official EU reference: 99114-2010. Please note: this notice has been ..."

Could smell it at work and at home

Hi, I work at first direct and I am used to hearing some really personal details from callers.

Believe me, I have heard a lot worse. I am sure the rep will have been sympathetic and understand that you are having a stressful time.

Really sorry about your loss and hope you are ok.

sorry that was the wrong one, its behind PTS (gibraltar island road) across the water.

Its a "water treatment plant"

Another ex-First Directer here. Agree with others they will be hugely sympathetic and discreet.

God, how many of us are actually lurking about then?

A fair few I'd imagine.