I got a call from DS1(12) at about 1600 on my mobile. I was a little reluctant to answer because I was in work and was busy, however emergencies and all that made me pick up. He told me he was stood at the bus stop in the pouring rain and had been told he couldn't get on the bus that arrived 'because she said I looked like a yob'
I was like 
and had to sneak out of work (camouflage and concealment 
) to go and get him. When I arrived he was soaked through, including his bag with all of his school books in. He had to strip off his clothes when he got in because he looked like he was about to freeze up, even his boxers were soaked! Anywho, I questioned him further and apparently this is what had happened:
DS is stood at the bus stop for about 15 minutes and had forgotten his waterproof jacket so was pretty damp. Bus pulls up and the driver opens the door, DS climbs on and asks for ticket etc. etc. but is met by "I'm not letting you on when you're dressed like that" He was wearing a hoodie underneath his school blazer and had the hood up when the bus approached, but pulled it down when he got on. DS, understandably, was a bit shocked and replied with "But it's raining" and apparently the driver then shouted at him repeatedly so DS decided to just get off to avoid a confrontation (he's a little timid). He then called me and I came and picked him up.
Now I appreciate that sometimes kids fabricate and twist stories to make themselves sound like the victim so I was a little sceptical at first since it's quite an allegation to make. However, on further interrogation I have to say I agree with this version of events, since I can tell when he's lying (he blinks a lot and breaks eye contact). Unfortunately the bus drivers around here don't have a stirling reputation for politeness. I've told him about the potential consequences if I complained, and he just looked me in the eye and said, "Dad, I swear that's what happened, why would I lie to you about something like this?" and is generally pretty shaken by it.
I was just wondering if any of you would advise against complaining to the bus company about this driver. We don't have the driver details but we do have the route and the time it happened. I have to say, my gut instinct is saying my DS is right and that's how things did happen and I trust him. Therefore, I'm erring towards complaining.
Just wondering if anyone had any conflicting issues they wanted to be made aware.
Cheers :)
P.S. DS is warm and dry now, but his uniform isn't 
And the majority of his text and exercise books are now damp/ruined