to think that one attempted phone call, with no message left does NOT..........

[MaMoTTaT]

equal "made attempts to contact you"?

I had a missed call (just the one) on my phone on Friday from the Rent Assistance people at the council, by the time I saw it was too late to ring back, and I totally forgot yesterday.

Today a letter arrived in the post telling that they'd recent made attempts to contact me, and as she has been unable to contact me had set her own time and date for the next house inspection.

I duly rang the number, and told her that I'd only had one missed call, and no messages (if I had I would have made a greater effort to get in contact!) and that actually the time she'd given was totally unsuitable for me.

She admitted that she had only called the once (and left no message) - and we dult sorted out a better time for us both.

It's still bugging me now though, how can she say she'd made attempts and had failed when she only tried once (by her own admission!))

Another pointless waste of paper from the council, as had she rang again (or even left a message) it's highly unlikely I would have mised it again as my phone is almost always with me!

YANBU

It's incredibly annoying.

YANBU to think she should have left a message or called again.

YABU to still be annoyed now - it's sorted, isn't it?

Coco - to be fair - I only got the letter about an hour ago - our post was very late today.

Pure laziness. YANBU. Although presumably it was much more effort to send the letter so not really lazy. P'raps she was bored?

My father and step mother do this (they always call on the landline):

"we've been trying to reach you all week" -

leave a bloody message then, I'm not psychic!!!

Yes, I got accused by my mum of "never returning [your brother's] phone calls". He tried once apparently, on a new mobile, and left no message.

I work for the council and I'm very busy. A phone message will usually be responded to once TBH and if there is no answer and no facility to leave a message I will assume the person will try calling me again and put it in the 'ticked' pile. I don't have time to keep calling over and over and I have too much to do to keep piles of messages that I have tried responding to once. I will often send a letter if I can't leave a msg as then it's done, I don't need to keep it in my to do list. I think people underestimate quite how much work we have to do....

Eric - I hadn't called her! She tried to call me, but didn't even leave a message (she in the past when arranging the previous inspection tried a couple of times and left a message - both on land line and mobile).

If she's too busy to make a phone call then why bother ringing once in he first place - why not just send a letter and say "can you ring me to arrange a time please"??

I just don't like the implication in the letter that I was somehow at fault for not responding to her attempts at contacting me when in actual fact she made one attempt and didn't even leave a message

More council doublespeak. I had a letter today re my council tax reduction (I'm a student) asking me to phone the immediately. Which I do for them to tell me that I only needed to call if I didn't understand the letter. I did understand the letter - it said to call immediately.

I've had this from housing too. "Ms Saffy, you need to answer your phone when I call you." Well I would have answered, but you rang while I was at work and I didn't have my mobile on me as it's a sackable offence to have it while I'm at work. rang back the minute I finished my shift ffs. What more do they want?

But Eric ... it's your job! If I get a missed call from a number I don't know, with no message, of course I don't call back on the offchance it might be the council!

oh I knew mine was from the council. But once in a while she rings to see if I can attend some resident/council meeting thing to help improve stuff to do with housing and the RAS in our area. And I didn't see the missed call until gone 6pm on a Friday night - before a child free weekend.

Totally slipped by mind by Monday morning.

I just assumed that if it was important she'd try and ring again, or would have left a message

MaMMoTaTT, council employees can be notoriously passive aggressive and inflexible - I know because I work for one (I try NOT to be passive aggressive myself). YANBU. She did not 'make attempts' did she - she 'made ONE attempt' and so was inaccurate in her letter and lording it over you with her suggestion that you are somehow at fault. AAAHHH. It is so annoying.

And Eric, I understand your point, but she should not have written 'make attempts' as it was inaccurate.

Yes LRP but >I'm talking about when someone calls me, leaves a msg and isn't available when I call back...The OP wasn't quite in that position. It might be my job but so are many many other things which I struggle to remember to do as it is :)

YANBU OP. Asda customer services did this to me. I emailed them a complaint (so expected an email back). They rang me once, didn't leave a message, tried my mobile, said I wasn't answering, again, didn't leave a message so I didn't know they'd rung me and then they closed my complaint as I didn't respond!

They eventually backed down and gave me a free 3.50 delivery. Bolleaux!

It was probably a template letter that they have if they have tried to call and couldn't get you. I doubt it was a personal dig.

It would be unreasonable to expect them to have a different template letter for every scenario. As another poster said, she probably sent the letter so she could tick it off her to do list rather than try to call again. Yours was probably one of many letters / calls she made that day.

If she'd have been funny about changing the appointment then I'd say YANBU but as she agreed to change the time of the appointment when asked, yab a bit u.

Oops, sorry Eric, I should learn to read.