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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to have made faces at the receptionist?

7 replies

whoodoo · 11/10/2010 17:17

At Dr's there is this one receptionist there who really annoys me. She is so miserable looking and makes out like you're asking for the world when you want an appointment.

I think she hates kids - Recently she came into the waiting room when we were on our way out and started clearing up the toys my kids had been playing with (which I had already cleared up for her). She commented 'what's happened to the place - it looks like a bomb's hit it. Typical boys!' I was a bit speechless and said something like 'I'm sorry we're not welcome - you shouldn't let children in if you don't like them'.

When I went in today to get an appointment my 2 year old started crying in his buggy - he's just 2 and is not that rational. She started looking totally stressed, sucking in her breath and shaking her head. I was so pissed but didn't say anything and just stared at her. Problem was receptionist next to her thought I was staring at her and another woman behind reception saw her staring angrily back at me and kept asking her what was wrong and she was saying 'nothing' - I could see she thought I was giving her attitude . I didn't mean to offend the other receptionsit and feel really bad now but I'm also fuming with the grumpy one and the attitude she gives me.

I plan on apologising to the other one when I next go back in to say I'm sorry if she thought I was being off with her but I'll probably then have to tell her it's cos her colleague is always such a bitch to my kids.

Should I just shut up and say nothing and pull myself together or should I apologise to the not grumpy one and tell her I was just annoyed with her colleague? Have to go there lots cos of the kids and don't like any anomosity.

OP posts:
otchayaniye · 11/10/2010 17:22

Say nothing, because nothing you say will change her opinion (she'll just think parents are as annoying to her as the boy toddlers) and you'll come off looking flustered and bothered. Best revenge is a breezy 'water-off-a-duck's-back', glib attitude.

She takes home her ill-humour, her unreasonable attitudes to small children.

You go home to your family life and can laugh about her with partner (if you have one) and friends.

activate · 11/10/2010 17:22

oh grow up

scurryfunge · 11/10/2010 17:22

Do you have the same doctor's as me? Grin

There is a vile cow who works at mine. She just cannot be pleasant and must really hate her job. I have written (but not sent) numerous letters of complaint as I come out of there seething.

If you are assertive with her you know damn well you will never get an appointment at your convenience.

You could speak to the practice manager but make sure you evidence her behaviour with examples and witnesses if you want it dealt with.

whoodoo · 11/10/2010 17:28

activate - I know you're probably right. I couldn't care less if the bitchy one hates me - just don't like to think I've inadvertedly offended the other one. I'm not good with confrontation and tend to worry about these things which is a wasted exercise I kmow

OP posts:
activate · 11/10/2010 17:29

sorry that was harsh and uncalled for -

whoodoo · 11/10/2010 17:33

Don't worry about it - I don't think your opinion was unreasonable at all

OP posts:
eaglewings · 11/10/2010 17:35

Do they get special lessons in how to make us parents of young kids, daughters of elderly or just cronic ill people feel small?

Thankfully many receptionists fail the 'angry' class and are wonderful, but there does seem to be a common thread between the others Grin

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