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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think that working in a care home actually meant caring?

84 replies

showmewine · 04/10/2010 23:49

I have worked in a care home part-time for nearly a year. The shift pattern fits around me being a SAHM mum, I do one 12 hour overnight shift a week. I thought that working in a care home meant actually caring for people but this has been a bit of a rude awakening....I get spoken to like i am a piece of sh*t both by senior staff and by my colleagues, everyone who works there is terrified of losing their job, we are constantly understaffed, ridiculous rules are made and then changed at the last minute and three times in the past month i have left the shift and cried, i have senior staff watching my every move and everytime i make a decision i am told it was the wrong thing to do....
Was i just really naive to think i could make a difference?

OP posts:
Rosedee · 05/10/2010 15:52

Sorry didn't answer the question. I think some people do care but it's bloody hard work. I know I couldn't have done it full time. I don't understand people who work in the care industry who don't give a shit. Makes no sense

Greensleeves · 05/10/2010 15:53

I know someone who worked as a senior sister in a large care home for people with dementia

she laughingly told me about an elderly man with severe dementia who used to swea at her and call her names all the time she was dressing.washing him (he didn't even know who he was, never mind who he was swearing at)

so one day she took his dirty socks off and stuffed them in his mouth

she works as head of pastoral care in a boarding school now

xstitch · 05/10/2010 15:53

It should be care but sadly ime there is no consistency in 'care' provision. Some places shouldn't be allowed to be called care homes. I would rather die than end up in one for fear of ending up in one of the awful ones.

showmewine · 05/10/2010 15:54

Where i work the residents aren't treated badly

But the staff are treated like criminals

I might see if there is a union i can join

OP posts:
GetOrfMoiLand · 05/10/2010 15:55

I was thinking about this the other day.

Me and dd saw an old man come out of Farm Foods with a bag with (I assume) a ready meal in it.

She looked so downtrodden and shuffling. He just walked by unnoticed. He seemed so lonely.

I was wondering about volunteering, but who am I to think that that would be any help, is arrogant to assume it. Plus work full time so could only spare (prob) one morning a week.

Onetoomanycornettos · 05/10/2010 15:55

Perhaps you could move care homes? It's a sector in which there's always a lot of work going, high staff turnover. I would talk to some staff that are in different care homes and see where might be good to move and even approach them youself.

travellingwilbury · 05/10/2010 15:57

I have worked in a good care home , it was only small and it was for adults with sn . All the people that worked there really gave a shit about the residents and because it was small (8 residents if I remember rightly) it really did feel like you were just in their home and supporting .

I loved it but moved away and worked as an accountant , but came back after a few yrs and I now work in community care and I still work with a fantastic team of people that give a monkeys . I do know there are bad places out there but please don't think they are all the same .

showmewine · 05/10/2010 15:59

I have no friends at work we are actively discouraged from talking between us if anyone sees us talking the seniors tell us to do something else

I would love to talk to other Care Asst's to see if this is the norm although this thread has helped a lot

oh and there is so much more i would like to tell but i won't

i am worried i am going to get found out!!!

OP posts:
pagwatch · 05/10/2010 15:59

doesn't unison cover care home staff. I may be wrong but my dad was unison rep when he worked in admin/service in psychiatric hospital.

Getorf - it is why I eat my veggies and walk everyday....I intend to live to about 120.
Smile

It is the one thing that I still find really hard. If I knew he would be alright when we are gone I could be pretty happy about life. But I know DS1 and DD will watch out for him

showmewine · 05/10/2010 16:01

and when i do leave i am going to write a very detailed letter and cc: it to: the big boss, the Guardian, David Cameron, The Care Standards Commission etc etc Grin

OP posts:
travellingwilbury · 05/10/2010 16:05

showme if you are happy to work nights I know most agencies or the NHS have jobs for night carers in peoples homes , you would be on your own with only the client and generally able to sleep quite a chunk of the night as well .

Nobody to look over your shoulder and you can work at your own pace .

TondelayoSchwarzkopf · 05/10/2010 16:05

Several members of my family work in care. It changes depending on your attitude and whether you work in local authority (ime better) or private (profit motivated) but overall your experience sounds typical.

showmewine · 05/10/2010 16:09

hi travelingwilbury that sounds ideal actually thx

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travellingwilbury · 05/10/2010 16:12

Good luck with it , if I could do nights I would do the same . Also the other thing to think about is a hospice . I don't think I have ever heard anyone talking of a non caring hospice . Anyone I know that has worked in one has always found it really rewarding .

ChippingIn · 05/10/2010 16:15

Pag :( - hopefully you can find somewhere like where travellingwilbury worked. I'm a good few years younger than my godsons parents, so I expect I will face this too at some stage. They are trying to make some provisions for him - but it's just not the way it should be is it :(

showmethewine - you are doing a wonderful job and everytime you set foot in there you are making a difference - don't let it grind you down.

brightyoungthing · 05/10/2010 16:16

I've worked in a care home for 12-yes 12!- years.
When I started there it was owned by a small local company, mainly doctors, and they were wonderful. Nothing was too much trouble for them and they treated the staff and residents really well. Never did a residents birthday pass without a home-made cake for all 47 to share, and a present. Christmas presents were given out to all residents by the owners on Christmas day, with sherry and mince pies.
Yes the job was hard work, but we did it because we cared and there was very much a family atmosphere in the home. Waiting lists for vacant rooms were very long and we had an excellent well deserved reputation.
Fast forward to 2008 when we were bought by BUPA.
We have been downgraded to an amber light home (green being best), complaints roll in thick and fast, we can't fill the beds in the home and I for one feel ashamed to admit where I work. BUPA have taken that wonderful place and turned it to shit by cutting staff, cutting the budget and treating the residents like second class citizens. We are always running out of pads and often have to make them out of towels and plastic bags. We do not have the staff or equipment to deal with the most basic request such as helping someone to the toilet. The residents sometimes have to wait for 30 mins before anyone is free to see to their needs.
IME care homes can be wonderful homely places if run by a competent organisation or they can be hell on earth if run by BUPA.

showmewine · 05/10/2010 16:17

Thanks i sometimes have a good shift
probably one in three

i guess that is not too bad Hmm

OP posts:
showmewine · 05/10/2010 16:18

brightyoungthing you are describing where i work to a tee

makes me think of looking at working at a smaller place, there is one in an outlying village just have to see if i can get there

OP posts:
sarah293 · 05/10/2010 16:21

This reply has been deleted

Message withdrawn

brightyoungthing · 05/10/2010 16:35

Riven I understand that you must be terrified for DD's future and I can only try to reassure you that all my colleagues and other carers I know who work in different care settings all care deeply for who we are looking after. That is why we end up getting so frustrated with how things are done!We often 'go above and beyond' our roles and buy personal effects for our residents or arrange special treats for those we think would like it. It's not the wages that keep us working there that's for sure!
showmewine Its possible we work for the same money grabbing 'not for profit' organisation then!

peeringintothevoid · 05/10/2010 17:18

It's such a depressing situation, isn't it! I'm Sad for you showmewine and Angry at the greed and callousness of your employers.

I work as a private carer for an elderly lady, employed by her son to spend a couple of hours a day with her in her home. When I first started working with her, she was very confused, and shortly afterwards had to go into respite care in a local care home. I continued visiting her there every day, and from what I saw, that home was a very good one. There was a beautiful garden, and lots of communal areas, and the staff seemed friendly and to have time for the patients. That home was a private sector home, but with an allocated number of NHS beds. I don't know how the conditions were for the staff, but they all seemed cheerful and to have time to chat a bit.

Now that my lady is home again, she has carers(funded by social services, but provided by an agency)come in thrice daily to heat up the meals I've made for her, and to wash and dress her in the morning. I get to hear a lot about the care agency they work for, and there are good and bad aspects to their conditions. The money is about £11ph, but the hours are really long - they work 14 hour days, but with 3 hours off (1hr at lunch, 2hrs in the afternoon), six days a week. The carer I know most works 12 days on, 2 days off; it's really punishing. The agency is constantly short staffed, so they put massive pressure on them to work their days off or longer hours. I don't know why they don't employ part-time workers (obviously you can't work full time, from what you've said, showmethewine ), but probably other agencies do. The advantages of home care seem to be that they aren't being supervised all the time - obviously they are answerable to their manager, but they are fairly autonomous and seem well supported. This would probably be a much nicer environment to work in than what you're describing.

Also, have you considered doing bank HCA work? Healthcare Assistants work in hospitals and other healthcare settings, and the NHS has a 'bank' of staff (not just HCAs; nurses, all sorts of staff) on whom they call when they need to staff a shift. The advantage to that is that you usually get a higher hourly rate, and that you can tell them when you're available. You never know where you're going to be sent, but from what you've said about your working conditions, they wouldn't be hard to improve on! At least if you're working in the NHS, there are grievance procedures if you get treated like shit. Have you looked on the NHS careers website? They have a big jobs section.

Would a job like mine suit you? A couple of hours a day, flexible and fitted around the school run? I know I've been really lucky with mine (I was asked to do it, rather than looking for the job), but would it be worth advertising yourself as a private carer? I think a lot of elderly people could do with just a bit of extra help every day/few times a week. I certainly get enormous job satisfaction out of helping someone who needs it, but without taking all the crap you've been putting up with!

Good luck - I really mean that; the care industry needs a lot more people like you in it. Smile Don't give up if you still have that urge to make a difference - change the home you work at, look along parallel lines at similar jobs etc, but find something that suits you and doesn't leave you so burned out that you lose the ability to care any more!

showmewine · 05/10/2010 17:23

wow thank you for your messages and peeringintothevoid thank you for your message yes i might think about private caring

when i was i secondary school i volunteered just making tea in a care home and i loved it after a series of admin jobs i thought hey let's go back to caring as that is what i really like to do....

peeringintothevoid do you work through an agency? I actually want to do this work not for the money but because i do care and i feel that older people do get a raw deal in this society

a little money does help though obviously Wink

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peeringintothevoid · 05/10/2010 17:43

Showmethewine no I'm not employed by an agency, I was asked if I'd be interested in the job by the lady's son, who knows me and knows that I have a healthcare background. I get paid £10 per hour. I'm sort of a combination of carer/companion/coordinater/helper, I guess, and I keep an eye on her state of mental and physical health, and keep her son informed about that. I take her to medical appointments, build her up by cooking her nutritious food (she was very frail and weak when I met her, now she eats like a horse. Grin I take her out in the wheelchair, do her shopping and errands, cheer her up when she's down, calm her down when she's anxious, generally make her life as pleasant and easy as possible. She was really isolated before I started working with her, and I think alot of elderly people are like that. She was on the brink of having to go into full time residential care, but now she's coping brilliantly with me and the thrice daily care visits (she could cope with twice daily now, actually). You could ask around people you know whether they know anyone who needs anything like that, or maybe put up a notice in a local day centre? Advertise in The Lady as a lady's companion, and get some Grand Dame who treats you like a serf? Grin An ad in the local paper? I don't know whether you'd have to be CRB checked if you were advertising yourself as a freelance carer.

If you volunteered a couple of hours a week at the nearest day centre, I bet you'd meet people who could just do with a bit of extra help and company.

showmewine · 05/10/2010 17:47

I am The Lady Wink
I need someone who i can chat to and then she will buy me a horse

hahahahaha

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spikeycow · 05/10/2010 17:49

I'm disgusted by people who treat the elderly like shit. I've done work with dementia clients recently and some of the workers used to take the piss out of them behind their back, snap at them and shout at them (unless they had visitors). More kind people are needed who know how to treat the vulnerable. Why on earth would you take a job where you hate the clients? Cowards, nasty cowards.

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