I'm sorry, I have been a bar staff for about 8 years now and yes, we use the 25 policy and yes I have had training to comply with new legislation.
I too was I.D'd for a bottle of wine that I was buying for my sis last weekend.
That's my 23 year old sis who has worked in that same Tesco store for 2 years. And all the staff know who I am. The one who refused the sale has known me since before I had my 1st ds (am now pg with my 2nd - quite hugely so actually).
Anyhoo, I have my screaming ds with me, am hugely pg , am with my 51 year old mother and still got refused!(yes, I know I should have had I.D, but darling ds had hidden it under the rug at home - which I discovered later)
I was aware that Tesco had the 25 policy, but am also wawre it is a GUIDELINE not the law.
We were trained to use this policy as a tool to detect underage purchasers of alcohol. iT is supposed to be applied with common sense, not just used blindly.
Now I am clearly, CLEARLY not 18. I look under 25 possibly (which I am not btw), but am def. not 18.
I am hugely pg - wine def. not for me.
My mum wasn't allowed to buy the wine in case se gave it to me.
I'm sorry but FUCKING JOBSWORTH.
I too got the rage and emailed their customer services and was fobbed off with corporate crap about policy.
I have no problem with the policy - in fact I have used it myself when genuinely unsure, but have never ever just blindly used it like that. It alienates customers and turns everything into just another ridiculous corporate load of PISH.