to think this is just not on?!

[LadyBaiter]

Had a driving lesson this afternoon. Mum round to babysit.

Hospital rings whilst I am out:

Hospital: Can I speak to Mrs Baiter please
Mum: Sorry, she's not here
Hospital: Oh ok, can you just let her know that her 12 week scan is booked for ....

We have told no-one about the pregnancy. Was waiting to have the dating scan first (mainly because we're not sure how far gone I am).

So my Mum has been told, by a stranger on the end of the phone

I have called the hospital, and spoken to the lady that made the original call, her words: 'Sorry, that was the number we were given for you, all I can do is apologise' then she giggled.

Surely this can't be 'just one of those things' like she implied?

Make a formal complaint.

I've had two hospitals do this - one gave my mum my breast scan referral details worrying her no end and the other gave my work!!! my preg scan date (I had not told them yet).

I complained to the supervisor but am not sure it was officially recorded.

The implications of giving out the info are never understood IMO.

You need to complain. The person who did it needs some serious re training!

Has your hospital a PALS (Patient Advice and Liason Service)? Go through them, and also go straight to the top, right to the Chief Exec. Also make sure, when you write, you actually put in "this is a complaint" and a set period by which you expect a response. Apparently, if you do not actually put that it is a complaint, they do not have to treat it as such, if you had just outlined the situation for example.

Wow, if I didn't want anyone to be talking to my work/family/friends etc, I would have given my mobile phone no.

I think you are overreacting personally. After all it's meant to be a happy event. Unless of course, you are considering abortion, which you wouldn't normally need a 12 week dating scan for.

MrsCrafty - have you read any of the replies on this thread????? Explaining why it can be such a huge deal, the law, the potential knock on effect etc etc?

Let alone the fact that not everyone has a mobile.........and if DPA was followed it wouldn't be necessary to have to give that number out regardless

YANBU It is a HUGE breach of their code of confidentiality - it could have dire consequences for another person if they did this - as it is, they have upset your Mum and caused you problems.

Complain & loudly!!

Congratulations

Wow - really didn't expect such a big response, lots of advice on how to complain, so thank you! Will look into PAL, midwife coming today so I may mention it to her also.

MrsCrafty - I provided my home number as I am here 90% of the time, and the area I live in is hopeless for mobile signal, I may as well not have one. It didn't cross my mind for one second that this would happen! Also, as mentioned before, this is a dating scan, I;ve no idea how far gone I am. Which they also got wrong, saying it's a 12week scan. Possibly didn't make that clear in my OP though.

and thank you for all the congrats