Fucking ToysRUs - will not refund an item that does not do what it's supposed to!

[BigMommaOf4]

Bought a baby monitor from them for £40. Have tried and tried for a week to get it to work but the alarm on it keeps going off which means it has lost contact. Have tried it all over the house and it still will not work.

Took it back today and after waiting 20 mins to get served, they took it out the back for half an hour to test it. Apparently it works for them so it is not faulty so they will not refund it .

When I said that it does not work in my home (which is your average semi in a residential area) so therefore does not do what it's supposed to do, the 'manager' said it does not matter and there must be a problem in my house . She actually argued with me and seemed to be accusing me of lying ffs. When I said that the 'customer service' was disgusting, she rolled her eyes and sighed. I am now lumbered with a monitor which does not work and will have to buy another one.

AIBU in thinking that they are absolute crap!

SV,

Sue them for the bailiff fees!

claig - was that Comet by any chance? I've had a shocking experience there as well.

Reading the above posts has reminded me that Toys R Us have always given me appalling customer service. I'm resolving to buy everything I can from Argos from now on...

I avoid Toys R Us where possible, their customer service is shocking.

TRU are utterly awful. 3 birthdays have been ruined as the presents have had pieces missing or have broken on the first play. I buggy caused a serious injury to my dd, they took it back and refunded me as a good will gesture and gave us £20 but I never ever go in there unless I really have too. Awful shop, awful stock, awful staff.

formerdiva, yes it was Comet, how did you guess? I've never bought anything there since.

I bought DS a crazy coupe car last year for his main christmas present. On christmas morning when I went to put it together we couldn't get all the struts in for the roof. He ended up driving around with 3 in and one missing and no roof.
Took it back the first day it opened after christmas and spent 30 minutes arguing with them that it wasn't doing what it was meant to!

The then said they would give me a replacement but they didn't have any and said they wouldn't refund me and i would have to wait until they had new ones in. I let them know what I though about that and another 20 minutes of arguing I got a refund!
Never again will I shop there.

Another one here who avoids ToysRUs due to awful customer service and abysmal grammar.

sorry it wasn't Comet, it was the other one with a 'C', Currys. Never gone back. Now nearly always use Argos.

It's amazing that so many businesses spend so much on advertising and probably employ MBAs from the top business schools at headquarters, and yet seem to have forgotten the first rule of business, "the customer is always right" and "customer service is key".

Claig- I beg to differ.

The customer is not always right.

Them's fightin words on here SNF

The customer is not always right. But if you leave the customer with a bad taste in their mouths, they won't return and nor will many of their family and friends. It's all about reputation. Most often it pays not to upset a customer, unless they are obviously trying to pull a fast one. Customer loyalty is very important and it needs to be earned. In the long run, businesses like Marks & Spencer and Argos, are the survivors.

do you have wifi? it might be interering with monitor. the first tomy monitor (digital all singing all dancing one) we bought didnt work cos of next doors wifi, we changed it for a different (simpler) one which worked fine. you can change the channel on yoru wifi, it might make the monitor work.

Damn right ABF.

I get that completely Claig, however, I have had rather a lot of people stomp off to trading standards whining about me not giving them a refund when they were not entitled to one. Do you know what? They do come back, and they cannot look me in the eye, having been laughed out the door. I've gone past caring about those little words "trading standards" becasue I know what my rights as a retailer are as well as what my rights as a customer are.

The second any customer begins shouting or trying to draw other customers into the argument, they lose any moral high ground they might have done.

SIL has had problems taking stuff back to Toys R Us before now. They live near one so tend to my my DCs things from there.

Last time she took back this electronic organiser toy thing as it stopped working after about a month and they basically accused her of having bought it elsewhere and not from Toys R Us and then tried to say that it had been deliberately broken

Luckily SIL is the sort of person who knows her rights and doesn't back down easily in situations like that (thats why I send her to return anything there!)

do you have wifi?

Think this happens w 2.4GHz video monitors.

So could just turn router off at night.

interesting about Argos.. we bought a chest of drawers from them and took it back half constructed because it was so absolutely shoddy that we couldn't get it all together and I refused to spend another evening deconstructing the bits we had managed. To their credit they did refund us (even though I had lost the receipt) but the fact that they were so happy to believe without really looking at it that it was shoddy says much about their quality. They're fine for readyboxed brand name stuff where they are just the retailer but I'd never get any furniture from them again, no matter how cheap it is - IKEA all they way for flat pack!

the good thing about Argos is that if they learn by customer complaints that a product is shoddy, they remove it from their updated catalogue and no longer supply it. The great thing about them is they give you piece of mind, they are not there to rip you off, they will give you your money back if you are not happy with the product. If only all retailers were like Argos.